Priority Community Support (PCS) Azure Engineer - Japanese speaker

Sonata Software; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Sonata Software is seeking an experienced PCS Azure Engineer to provide expert technical support and customer advocacy for Microsoft Azure customers. You will handle escalations and collaborate with enterprise stakeholders to ensure successful outcomes.

You will work with Product Groups and Engineering teams, apply Azure telemetry and AI-enabled tools to diagnose issues, and drive knowledge sharing, automation, and operational improvements for large-scale deployments.

Qualifications

• 5+ years of IT experience with Azure focus.
• 3+ years of Japanese language support required.
• Strong English and Japanese communication.
• Experience with Azure Portal, Azure PowerShell and Azure CLI.
• Bachelor's degree in CS/IT/Engineering or related field.

Responsibilities

• Provide expert technical support and troubleshooting across Azure workloads.
• Own and drive complex customer escalations and critical incidents.
• Act as the Voice of the Customer, working with Product Groups and Engineering teams.
• Engage with enterprise customers, including CIOs, CISOs, IT Directors and Enterprise Architects.
• Support Microsoft Q&A and community-led technical solutions.
• Use Azure telemetry, analytics, diagnostics and AI-enabled tools to identify and resolve issues.
• Drive knowledge sharing, documentation, automation and operational improvements.

Skills

Azure expertise

Japanese language support

English communication

Troubleshooting

Azure Portal

Azure PowerShell

Azure CLI

Customer-facing

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Databases

IoT

APIs integration

Monitoring & Migration tools

Job description

We are looking for an experienced PCS Azure Engineer to provide technical support and customer advocacy for Microsoft Azure customers.

Key Responsibilities

• Provide expert technical support and troubleshooting across Azure workloads.
• Own and drive complex customer escalations and critical incidents.
• Act as the Voice of the Customer, working with Product Groups and Engineering teams.
• Engage with enterprise customers, including CIOs, CISOs, IT Directors and Enterprise Architects.
• Support Microsoft Q&A and community-led technical solutions.
• Use Azure telemetry, analytics, diagnostics and AI-enabled tools to identify and resolve issues.
• Drive knowledge sharing, documentation, automation and operational improvements.

Required Skills

• 5+ years of IT experience with strong Azure technical expertise.
• 3+ years of Japanese language support – Mandatory.
• Strong communication skills in English and Japanese.
• Strong troubleshooting and customer-facing skills.
• Experience with Azure Portal, Azure PowerShell and Azure CLI.
• Bachelor's degree in Computer Science, IT, Engineering or related field preferred.
• Azure certifications such as AZ-104, AZ-305, AZ-500 or AI-102 are an advantage.
• Databases
• IoT
• Integration / APIs
• Management, Monitoring & Migration

What We're Looking For

A customer-focused Azure professional who can combine deep technical troubleshooting, customer advocacy, escalation management and strong communication to deliver excellent outcomes for enterprise customers.