Principal AI Engineer, Conversational Bot Architect

OKX; Song; On-site; MYR 849,000 - 1,698,000; Full time

Benefits offered by this job

Competitive compensation

Education subsidy

Team building programs

Wellness and meal allowances

Comprehensive healthcare schemes for员工

Job summary

OKX invites applications for Principal AI Engineer, Chatbot Development. This role leads architecture and deployment of large-scale, LLM-powered conversational Chatbots serving enterprise and consumer use cases in crypto environments.

You will own end-to-end delivery of production-grade conversational AI platforms, define technical vision, and drive improvement through experiments, A/B testing, and scalable, secure systems in global offices.

Qualifications

• PhD or Master's in Computer Science, AI, or related field with at least 10 years of industry experience.
• Expertise in industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.
• Proven experience deploying large-scale conversational products in production environments.
• Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.
• Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).

Responsibilities

• Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.
• Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.
• Design multi-level intent routing, classifier training, and fallback strategies.
• Building dialogue quality evaluation systems.
• Drive automated bad-case discovery, A/B testing, and continuous iteration loops.
• Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.

Skills

Large-scale conversational systems

Dialogue orchestration

Intent classification

LLM-powered chatbots

A/B testing

Education

PhD in Computer Science/AI

Master's in Computer Science/AI

Tools

Orchestration platforms

Classifier training pipelines

Dialogue evaluation frameworks

Job description

OKX invites applications for Principal AI Engineer, Chatbot Development. This role leads architecture and deployment of large-scale, LLM-powered conversational Chatbots serving enterprise and consumer use cases in crypto environments.

You will own end-to-end delivery of production-grade conversational AI platforms, define technical vision, and drive improvement through experiments, A/B testing, and scalable, secure systems in global offices.