Pre-Service Programme (PSP) Operations Associate

Fairview International School; Klang City; On-site; MYR 28,000 - 45,000; Part time

Job summary

Teach For Malaysia is seeking a motivated Operations Assistant for the Pre-Service Programme in Klang Valley. You will handle end-to-end event logistics, accommodation, communications, and travel for Fellows, ensuring a smooth and impactful learning experience from day one.

You will also maintain records, support budget tracking, and implement process improvements under the Operations Lead. The role requires shift flexibility, travel to programme locations, and strong English communication.

Qualifications

• Bachelor's degree in any field.
• Experience in event and logistics management preferred.
• Willingness to work shifts including weekends.
• Ability to travel to programme locations.
• Proficient in English; Bahasa Malaysia basics helpful.

Responsibilities

• Plan and execute PSP events end-to-end, including venue and guest management.
• Provide accommodation arrangements and day-to-day operational support.
• Manage communications and administrative processes, including reimbursements.
• Coordinate transportation and travel for Fellows and staff.
• Maintain operational records, budgets and inventories.
• Identify process improvements to enhance operations.
• Support additional operational projects as assigned by the Operations Lead.

Skills

Problem-solving

Attention to detail

Communication

Stakeholder management

Google Workspace

Multitasking

Adaptability

Team collaboration

Strategic thinking

English proficiency

Education

Bachelor's degree

Tools

Confluence

Zoom

Job description

Start Date: Immediate

Employment Type: Fixed Term, 6 Months Contract

Location: Klang Valley

Reporting Line Head of Training & Support

Role Purpose

Creating and maintaining large-scale operational systems and Fellow experience support for the Pre-Service Programme, in order to enable Fellows to focus on learning and development and be equipped to make an impact from day one of the Fellowship.

Principal Accountabilities

• Plan and execute programme events end-to-end, including venue, vendor, and guest management, to ensure smooth and high-quality delivery of PSP activities.
• Provide accommodation arrangements and day-to-day operational support to Fellows, serving as their key point of contact for a positive programme experience.
• Manage programme communications, platforms, and administrative processes, including reimbursements and distribution of learning materials, to support seamless programme delivery.
• Coordinate transportation and travel arrangements for Fellows and staff to ensure reliable, well-coordinated mobility throughout the programme.
• Maintain accurate operational records, budgets, and inventories to support sound financial and operational stewardship.
• Identify and implement process improvements that enhance programme operations and the participant experience.
• Support additional operational projects and responsibilities as assigned by the Operations Lead, contributing to the broader goals of PSP.

Role Requirements

Competencies required for the role

As people join TFM, we expect individuals to be aligned with our core values, and to have passion and drive for the TFM mission.

• Strong problem-solving and process-thinking skills, with the ability to respond effectively to the needs of Fellows, staff, and stakeholders.
• Excellent attention to detail and execution discipline, ensuring accuracy across logistics, scheduling, and operational processes.
• Strong communication and stakeholder management skills, with a strong customer service mindset.
• Proficient in Google Workspace (Docs, Sheets, Slides) for day-to-day operational work.
• Proactive self-starter with the ability to manage multiple streams of work, and independently prioritise tasks in a fast-paced environment.
• Strong desire to learn new things and grow professionally.
• Ability to be adaptable in an entrepreneurial, fast-paced, and dynamic environment, with changing priorities and multiple demands.
• Strong interpersonal skills and ability to work collaboratively with all levels of employees and stakeholders.
• Able to think strategically, critically, innovatively, and in a resourceful manner.
• Willingness to learn, adapt, and grow in a dynamic operational environment.
• Bachelor's degree in any field.
• Prior experience in event and logistics management and stakeholder engagement is preferred.
• Willingness to work on shift-based schedules, including early mornings, evenings, and weekends as required.
• Willingness and ability to travel to programme locations throughout the programme duration.
• Strong written and verbal communication skills, with proficiency in English and basic proficiency in Bahasa Malaysia.
• Willingness and ability to learn and adopt TFM systems and digital platforms, including Confluence, Zoom, and other internal tools used for programme operations.

Teach For Malaysia is an independent, not-for-profit organisation that is mobilising a movement of leaders to end education inequity.

• We recruit and develop young Malaysians as teachers and leaders through a 2-year Fellowship programme.
• We train and support our Fellows who teach and collaborate with other teachers and leaders, to be part of the solution to the challenges faced by our communities.
• We work alongside our Alumni who continue to drive systemic impact in education at all levels of society - from the boardroom to the classroom.