Plant IT Field Services Technician

Astreya; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Astreya is seeking an IT generalist to act as the onsite technical presence for a group of manufacturing plants in Malaysia. You will be the first hands-on responder for everything from workstations to server racks and IoT devices on the line.

You will diagnose issues, perform routine OS tasks, maintain site playbooks, and coordinate with vendors for repairs. Occasional travel to regional sites and after-hours support may be required.

Qualifications

• 3+ years of hands-on IT support experience in onsite/field/deskside roles.
• Broad IT environment knowledge: end-user devices, Windows Server, basic Linux, printers, hardware break-fix, basic network troubleshooting (IP, DNS, DHCP, switches, cabling).
• Comfort with data center/server-room hardware: racking, cabling, swapping drives/components, following vendor procedures.
• Structured, engineering-minded problem solving: form hypotheses, test, and document findings.
• Good judgment on when to escalate and communicate status clearly to stakeholders during outages.
• Ability to lift up to 40 lbs and travel regularly to regional sites, with occasional after-hours work.

Responsibilities

• Provide onsite support and break-fix for users and plant equipment.
• Diagnose and resolve issues across plant IT: workstations, desktops, laptops, printers, basic networks, and site servers/storage.
• Perform smart-hands tasks for remote teams: hardware checks/swaps, cabling, reboots, guided troubleshooting.
• Support site-specific tech, including IoT devices, RFID, AV systems, time clocks, and kiosks.
• Carry out routine OS tasks on Windows 10/11, Windows Server 2019/2022, and Ubuntu; manage patches and restarts.
• Monitor alerts, perform first-level triage, and hand off to the correct team with clear findings.
• Serve as main onsite IT contact for plant staff; translate status for plant leaders; coordinate vendor visits and on-site repairs.
• Travel to other plants in the region for support, projects, and coverage as needed.

Skills

Hands-on IT support

End-user devices

Basic network troubleshooting

Server-room hardware handling

Engineering mindset

Clear communication

Ability to lift 40 lbs and travel

Tools

ServiceNow

CMDB

Job description

We are looking for an IT generalist to be the onsite technical presence for a group of manufacturing plants. You will be the first set of hands and eyes on everything from a user’s workstation to a server rack, a label printer on the line, or an RFID reader at the dock door.

What you’ll do

• Onsite support and break-fix
• Diagnose and resolve issues across plant IT: workstations, desktops, laptops, mobile devices, printers, basic network connectivity, and site servers and storage.
• Perform smart-hands work for remote teams: hardware checks and swaps, component replacement, cabling, reboots, and guided troubleshooting.
• Support site-specific technology within the approved scope, including IoT devices and sensors,
• RFID encoders, AV systems, time clocks, and kiosks.
• Carry out routine OS-level tasks on Windows 10/11, Windows Server 2019/2022, and Ubuntu
• (installs, patching, service restarts, log collection) using runbooks or with remote guidance.
• Watch monitoring alerts and site health indicators, do first-level triage, and hand off to the right team with clear findings.

Escalation and incident response

• Work high pressure incidents with a structured approach: stabilize, gather facts, isolate the likely cause, and communicate what you know and don’t know.
• Escalate early and cleanly to infrastructure teams, vendors, and OEMs, with a clear summary of
• symptoms, steps taken, and business impact.
• Provide hands-on assistance for backup, high-availability, and disaster recovery activities,
• including DR exercises and real recovery events, under the direction of the owning teams.

Site knowledge and lifecycle

• Keep site playbooks, key contacts, CMDB records, inventories, and diagrams accurate so anyone supporting the plant can act quickly.
• Handle asset lifecycle work: deployments, moves, replacements, decommissioning, and disposal coordination.
• Rack, stack, install, and relocate physical equipment, including lifting devices up to 40 lbs.
• Take part in maintenance windows, planned shutdowns, power outages, audits, and site infrastructure projects.
• Spot recurring issues and risks, and bring forward practical recommendations to fix root causes rather than symptoms.

Partnership and communication

• Serve as the primary onsite IT contact for plant staff, linking business users, infrastructure teams, and vendors.
• Translate technical status into plain language for plant leaders and operators, and set honest expectations on timing.
• Coordinate vendor and OEM visits, repairs, and installations onsite.
• Build working relationships with plant contacts and support local planning, while respecting that plant leadership owns business decisions.
• Travel to other plants in the region for support, projects, and coverage as needed.

What we’re looking for

Required

• 3+ years of hands-on IT support experience in an onsite, field, or deskside role.
• Working knowledge across a broad IT environment: end-user devices and endpoint management, Windows Server, basic Linux, printers, hardware break-fix, and basic network troubleshooting (IP addressing, DNS, DHCP, switch ports, cabling).
• Comfort working with data center or server-room hardware: racking, cabling, swapping drives and components, and following vendor procedures.
• A structured, engineering-minded approach to problem solving: forming hypotheses, testing them one at a time, and documenting what you find.
• Sound judgment about the limits of your own knowledge, and the habit of escalating at the right time instead of guessing.
• Clear written and verbal communication, including the ability to stay composed and keep
• stakeholders informed during an outage.
• Ability to lift up to 40 lbs, work on a plant floor following safety and PPE requirements, and travel regularly to regional sites.
• Availability for occasional after-hours maintenance windows and urgent incidents.

Nice to have

• Experience supporting manufacturing, warehouse, or other industrial environments.
• Familiarity with plant operations or operational technology (OT), such as process or control systems, HMIs, or industrial networks.
• Exposure to IoT, RFID, AV, or kiosk technologies.
• Experience with ITSM and CMDB tools (e.g., ServiceNow) and ITIL practices.
• Certifications such as CompTIA A+, Network+, or Server+, or comparable vendor certifications.