Pharmacy Retail & Customer Care Associate

Big Pharmacy Healthcare Sdn Bhd; Johor Bahru; On-site; MYR 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Job summary

BIG Pharmacy is seeking a Pharmacy Retail Sales Assistant at our Malaysia outlets. The role focuses on assisting customers with product information, helping them find items, and advising on selections to ensure a positive shopping experience.

You will manage product displays, apply FEFO/FIFO inventory practices, handle transactions, and support stock control. Previous pharmacy/retail experience and strong customer service skills are preferred.

Qualifications

• Experience in pharmacy/retail customer service is advantageous.
• Strong customer service and communication skills are required.
• Familiarity with cash and card payments and basic POS operations.

Responsibilities

• Attend to customers, provide product information, and assist in product selection.
• Ensure product visibility and correct display using FEFO and FIFO inventory practices.
• Receive deliveries, store stock, and assist in stock control.
• Respond to customer inquiries or complaints and escalate when needed.
• Attach price tags, monitor promotions, and create appealing product displays.
• Process cash and card payments accurately and balance cash register with receipts.

Skills

Customer service

Product knowledge

Cash handling

POS system

Tools

POS system

Job description

BIG Pharmacy is seeking a Pharmacy Retail Sales Assistant at our Malaysia outlets. The role focuses on assisting customers with product information, helping them find items, and advising on selections to ensure a positive shopping experience.

You will manage product displays, apply FEFO/FIFO inventory practices, handle transactions, and support stock control. Previous pharmacy/retail experience and strong customer service skills are preferred.