Pharmacist Assistant

Alpro Pharmacy; Seremban; Hybrid; MYR 39,000 - 58,000; Full time

Job summary

Alpro Pharmacy in Negeri Sembilan is seeking a Digital Pharmacy Support Associate to assist pharmacists with online prescriptions, medication requests, and customer enquiries. You will coordinate with outlet teams to verify prescriptions, check stock, and fulfil orders.

You'll also handle digital patient support, maintain compliant records, and participate in SOPs and training to uphold pharmacy safety and service quality.

Responsibilities

• Assist pharmacists in processing online prescriptions, medication requests, and product enquiries.
• Coordinate with outlet pharmacists for prescription verification, stock availability, and fulfillment.
• Provide basic product information and guide customers on general health queries within permitted scope.
• Uphold medication safety principles and elevate clinical matters to pharmacists promptly.
• Serve as a support point for patients via digital channels.
• Respond to general enquiries with clarity, professionalism, and empathy.
• Assist in resolving issues related to medication orders, delivery, refills, or product selection.
• Maintain accurate and compliant service documentation.
• Coordinate with pharmacists, outlet teams, eCommerce teams, and logistics to ensure medication supply accuracy and timeliness.
• Support medication refill’s follow-up tasks, and patient journey continuity.
• Track and update case logs and operational records using assigned systems.
• Monitor and report operational issues such as stock shortages, delays, or patient safety risks.
• Follow internal SOPs on dispensing support, escalation, and safety checks.
• Participate in service audits and quality reviews to ensure accurate and safe pharmaceutical operations.
• Participate in training on pharmacy practice, digital tools, product knowledge, and communication skills.
• Support frontline training initiatives when required.
• Contribute feedback and suggestions to improve processes, patient experience, and operational efficiency.
• Able to work weekends and public holidays by rotation to ensure service continuity for patients.
• Support offsite or work-from-home operations as part of digital pharmacy workflow requirements.
• Perform any other duties as assigned by superior, including involvement in new events, initiatives, or projects in line with the company’s direction.

Job description

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1. Medication Handling & Clinical Support

• Assist pharmacists in processing online prescriptions, medication requests, and product enquiries.
• Coordinate with outlet pharmacists for prescription verification, stock availability, and fulfillment.
• Provide basic product information and guide customers on general health queries within permitted scope.
• Uphold medication safety principles and elevate clinical matters to pharmacists promptly.

2. Customer Service & Enquiry Support

• Serve as a support point for patients via digital channels.
• Respond to general enquiries with clarity, professionalism, and empathy.
• Assist in resolving issues related to medication orders, delivery, refills, or product selection.
• Maintain accurate and compliant service documentation.

3. Operational Coordination

• Coordinate with pharmacists, outlet teams, eCommerce teams, and logistics to ensure medication supply accuracy and timeliness.
• Support medication refill’s follow-up tasks, and patient journey continuity.
• Track and update case logs and operational records using assigned systems.
• Monitor and report operational issues such as stock shortages, delays, or patient safety risks.

4. Compliance, SOPs & Quality Assurance

• Follow internal SOPs on dispensing support, escalation, and safety checks.
• Participate in service audits and quality reviews to ensure accurate and safe pharmaceutical operations.
• Participate in training on pharmacy practice, digital tools, product knowledge, and communication skills.
• Support frontline training initiatives when required.
• Contribute feedback and suggestions to improve processes, patient experience, and operational efficiency.

6. Working Arrangement & Operational Flexibility

• Able to work weekends and public holidays by rotation to ensure service continuity for patients.
• Support offsite or work-from-home operations as part of digital pharmacy workflow requirements.

7. Others:

• Perform any other duties as assigned by superior, including involvement in new events, initiatives, or projects in line with the company’s direction.