Personal Loan Specialist (Southern)

Hong Leong Bank Berhad; Muar; Sur place; MYR 36 000 - 54 000; Plein temps

Résumé du poste

Hong Leong Bank in Malaysia invites applications for a sales-oriented role based in Muar, Johor. The position focuses on soliciting leads, cross-selling banking products, evaluating credit applications, and building lasting customer relationships.

The role emphasizes excellent customer service, professional conduct, and adherence to KYC/AML regulations, with strong teamwork and continuous skill development.

Qualifications

• Fresh graduates are welcome to apply.
• Malaysian citizen required.
• Candidates without SPM but with at least 2 years of sales experience are welcome to apply.

Responsabilités

• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
• Actively cross-sell Banking/Financial products.
• Assess/evaluate and propose credit applications diligently.
• Build rapport and relationships with customers to establish loyalty and increase product holding.
• Provide excellent customer service and uphold professionalism to reflect Bank’s image.
• Adhere to KYC, AMLA and internal policies & procedures and sales compliance.
• Collaborate with colleagues to maintain strong teamwork.

Connaissances

Sales skills

Customer service

Relationship building

Description du poste

If you are looking to excel and make a difference, take a closer look at us…

Job Responsibilities

• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets.
• To actively cross selling Banking/Financial products.
• Assess/evaluate and propose credit applications diligently.
• Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
• Provide excellent customer service and uphold professionalism to reflect Bank’s image.
• Seek continuous improvement in the following areas to enhance job skills and competencies: Product knowledge / Selling skills / Market intelligence / Competitor’s check.
• Comply to statutory requirement and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance.
• Participate in strong teamwork and working relationship with colleagues at all times.

Do you have what it takes?

• Malaysian citizen
• Fresh graduates are welcome to apply
• Candidates without SPM but have at least 2 years of sales experience are welcome to apply

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.