Executive - Personal Financial Services Branch Sales (Personal Loan - Level 2)

Hong Leong Bank Berhad; Malaysia; Vor Ort; MYR 42.000 - 90.000; Vollzeit

Zusammenfassung

Hong Leong Bank in Malaysia is seeking a results-driven sales professional to join our customer-focused team. You will drive new business by soliciting leads, cross-selling banking products, and evaluating credit applications while upholding the highest service standards.

Work collaboratively across branches to strengthen customer relationships, ensure regulatory compliance, and continuously improve product knowledge and selling skills to sustain loyalty and growth.

Qualifikationen

• Lead generation and cross-selling experience in financial services.
• Ability to assess and propose credit applications.
• Strong customer relationship and service orientation.

Aufgaben

• Solicit leads via referrals and cold calls to achieve sales targets.
• Cross-sell Banking/Financial products.
• Assess/evaluate and propose credit applications diligently.
• Build rapport and loyalty with customers to increase product holding.
• Provide excellent customer service and uphold the bank’s image.
• Improve product knowledge, selling skills, and market intelligence.
• Comply with FSA, KYC, AMLA and internal policies and procedures.
• Participate in strong teamwork and relationships with colleagues.

Kenntnisse

Lead generation

Cross-selling

Credit assessment

Customer relationship

Jobbeschreibung

Job Responsibilities

• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets.
• To actively cross selling Banking/Financial products.
• Assess/evaluate and propose credit applications diligently.
• Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
• Provide excellent customer service and uphold professionalism to reflect Bank’s image.
• Seek continuous improvement in the following areas to enhance job skills and competencies Product knowledge / Selling skills / Market intelligence / Competitor’s check
• Comply to statutory requirement and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance
• Participate in strong teamwork and working relationship with colleagues at all times.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.