People Services Officer Tier 1 (Mandarin Speaker)

FrieslandCampina; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job description

Incoming Requests

• Processing end to end service requests on for example, hours and declarations, workforce administration, contracting, onboarding, learning administration, total rewards.
• Keeping knowledge in our HR tools up to date.
• Connecting data from various HR systems.

Changes and Registration

• Handling complex changes with standard deviations, processing them in the HR and time registration systems
• Informing the employee regarding the question asked
• Carrying out standard checks on the work using the 4-eye principle
• Processing changes and corrections retroactively
• Processing complex HR processes and employment conditions for multiple employees

Projects

• Carrying out temporary activities regarding HR projects within HR Services
• Helps in operational execution of projects

Continuous Improvement

• Keeping processes and work instructions up to date within the areas of responsibility
• Continuously standardize processes in order to transfer them from Tier 1 to Tier 0
• Formulating, in collaboration with Tier 2, standard solutions and/or procedures for common questions, activities or problems