People Operations Specialist - Snr (Senior HRBP)

FedEx; Petaling Jaya; On-site; MYR 140,000 - 200,000; Full time

Job summary

FedEx in Malaysia seeks an energetic and strategic HR leader to partner with country leadership, translating business goals into people strategies. You will lead employee and industrial relations, drive organizational transformation, and localize enterprise HR programs to meet Malaysia-specific requirements.

The role demands strong communication, change management, and talent development capabilities to build leadership readiness and deliver measurable business outcomes.

Qualifications

• Bachelor's degree or equivalent in any discipline.
• Four (4) years of relevant HR experience.

Responsibilities

• Serve as trusted HR advisor to the country leadership team on workforce planning, org design, talent management and performance optimization.
• Translate business objectives into people strategies and action plans to deliver measurable outcomes.
• Lead employee and industrial relations matters, including investigations, disciplinary processes, grievances, misconduct cases, conflict resolution, and employee concerns.
• Provide expert advice on employment legislation, due process requirements, and risk mitigation while ensuring fairness, consistency, and legal compliance.
• Lead and support organizational transformation initiatives, including new operating models, culture change programs, and digital HR transformation efforts.
• Drive adoption of change initiatives while maintaining operational stability, employee engagement, and compliance requirements.
• Partner with regional and global HR teams to adapt and implement enterprise-wide HR programs, policies, and initiatives to meet Malaysia-specific business and regulatory requirements.
• Drive effective deployment and adoption of HR programs locally.
• Facilitate talent review and succession planning processes to identify, develop, and retain high-potential talent.
• Build organizational bench strength and partner with leaders to strengthen leadership capability and readiness.
• Drive process improvement initiatives that enhance HR effectiveness, employee experience, and operational efficiency.
• Support the evolution of HR practices through innovation, technology adoption, and best-practice implementation

Skills

Fluent English

Local language

Judgement

Decision Making

Presentation

Communication

Attention to Detail

Influencing

Persuasion

Education

Bachelor's degree or equivalent

Job description

Reporting into the country Head of HR, the role requires someone with high energy, strong communication skills and enthusiasm. The successful candidate should be an expert at core hr fundamentals while leading change strategically with business leaders.

You will join a team of dynamic, fun and passionate HR professionals to design the future of talent for the business.

Job Description (What You Will Do):

• Strategic Business Partnership
  • Serve as a trusted HR advisor to the country leadership team, providing strategic guidance on workforce planning, organizational design, talent management, succession planning, and performance optimization.
  • Translate business objectives into people strategies and action plans that deliver measurable business outcomes.
• Employee Relations & Industrial Relations
  • Lead and manage employee and industrial relations matters, including investigations, disciplinary processes, grievances, misconduct cases, conflict resolution, and employee concerns.
  • Provide expert advice on employment legislation, due process requirements, and risk mitigation while ensuring fairness, consistency, and legal compliance.
    Leading projects to move away from standard case management to long-term strategic approach on employee relations.
• Change Management & Transformation
  • Lead and support organizational transformation initiatives, including new operating models, culture change programs, and digital HR transformation efforts.
  • Drive adoption of change initiatives while maintaining operational stability, employee engagement, and compliance requirements.
• Regional Program Localization
  • Partner with regional and global HR teams to adapt and implement enterprise-wide HR programs, policies, and initiatives to meet Malaysia-specific business and regulatory requirements.
  • Drive effective deployment and adoption of HR programs locally.
• Talent Management & Succession Planning
  • Facilitate talent review and succession planning processes to identify, develop, and retain high-potential talent.
  • Build organizational bench strength and partner with leaders to strengthen leadership capability and readiness.
• Continuous Improvement
  • Drive process improvement initiatives that enhance HR effectiveness, employee experience, and operational efficiency.
  • Support the evolution of HR practices through innovation, technology adoption, and best-practice implementation

Education

• Bachelor's degree or equivalent, in any discipline.

Experience

• Four (4) years relevant work experience in HR or related fields

Knowledge, Skills and Abilities

• Fluency in English and local language
• Judgement & Decision Making Skills
• Presentation Skills
• Written & Verbal Communication Skills
• Accuracy & Attention to Detail
• Influencing & Persuasion Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.