Penang BDC Manager: Lead Performance & Compliance

CIMB Bank Berhad; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

CIMB Bank Berhad in Penang is seeking a BDC Manager to lead a team of BDC Supervisors and Sales Executives, driving monthly sales, revenue and CX targets in line with bank policies. You will recruit, train and develop BDC staff, monitor performance, conduct appraisals and implement action plans, while ensuring strict compliance with CIMB policies and regulatory guidelines.

Prepare monthly Head Office reports, resolve issues, provide feedback for process improvements and build strong

Responsibilities

• Manage BDC performance to achieve monthly sales, revenue, KPI and CX targets in line with Bank policies and procedures.
• Lead, motivate, coach and develop BDC Supervisors and Sales Executives to achieve individual and team targets.
• Recruit, train and manage BDC staff to maintain a high-performing team.
• Monitor staff performance, conduct regular appraisals and implement action plans where required.
• Ensure strict compliance with CIMB policies, procedures, audit requirements and BNM guidelines.
• Prepare and submit monthly performance reports to Head Office.
• Resolve operational and administrative issues, escalating critical matters to Head Office when required.
• Provide customer and competitor feedback, as well as recommendations for process/system improvements.
• Build and maintain strong relationships with Branch Managers, RMs, CSOs, customers and external stakeholders.
• Support audits and ensure BDC activities meet required service and operational standards.

Job description

CIMB Bank Berhad in Penang is seeking a BDC Manager to lead a team of BDC Supervisors and Sales Executives, driving monthly sales, revenue and CX targets in line with bank policies. You will recruit, train and develop BDC staff, monitor performance, conduct appraisals and implement action plans, while ensuring strict compliance with CIMB policies and regulatory guidelines.

Prepare monthly Head Office reports, resolve issues, provide feedback for process improvements and build strong