Patient Experience & Care Supervisor

KPJ Healthcare; Kuala Lumpur; On-site; MYR 67,000 - 95,000; Full time

Job summary

KPJ Healthcare in Kuala Lumpur is seeking a CCX Supervisor to supervise and coordinate patient care activities across the hospital, ensuring exceptional patient experiences and service excellence. You will manage patient feedback and grievances, monitor service quality, and support patient engagement initiatives while collaborating with clinical and non-clinical teams.

This role promotes a patient-centered culture aligned with the hospital's mission and values, driving continuous service

Responsibilities

• Supervise and coordinate patient care activities to ensure exceptional patient experiences and service excellence.
• Manage patient feedback and grievances, monitor service quality standards, and support patient engagement initiatives.
• Collaborate with clinical and non-clinical departments to promote a patient-centered culture and continuous service improvement.

Job description

KPJ Healthcare in Kuala Lumpur is seeking a CCX Supervisor to supervise and coordinate patient care activities across the hospital, ensuring exceptional patient experiences and service excellence. You will manage patient feedback and grievances, monitor service quality, and support patient engagement initiatives while collaborating with clinical and non-clinical teams.

This role promotes a patient-centered culture aligned with the hospital's mission and values, driving continuous service