Patching and Vulnerability Management Engineer Technical Delivery · Kuala Lumpur - Malaysia

Ekco Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Leave

Company Pension Scheme

Employee Assistance Programme (EAP)

EkcOlympics

Pluralsight access

International progression

Job summary

Ekco Group is seeking a Patch Management and Vulnerability Management Engineer in Malaysia to manage patch deployment and vulnerability remediation across multiple customer environments. The role emphasizes collaboration with customers and internal teams to deliver high-quality patching services and security improvements.

The ideal candidate has 2–3 years of experience in patch and vulnerability management, with strong Windows, macOS and Linux patching knowledge and familiarity with Qualys Cloud

Qualifications

• Experience in patch management and vulnerability management across multiple environments.
• Familiarity with Qualys Cloud Agent and vulnerability scanning processes.
• Ability to produce clear customer-facing patching and vulnerability reports.
• Experience in managed services environments and coordinating with customers.

Responsibilities

• Manage patch management and vulnerability services for multiple customers.
• Ensure timely deployment of security patches across environments.
• Generate and deliver patching compliance reports and vulnerability assessment reports.
• Monitor patching schedules and troubleshoot deployment failures.
• Conduct regular vulnerability scans and recommend remediation actions.
• Handle customer inquiries, requests and escalations related to patching.
• Participate in customer calls to discuss security posture and remediation progress.
• Maintain documentation and reporting for patching activities.

Skills

Patch management

Vulnerability management

Qualys

Windows patching

Linux patching

Reporting

Communication

Tools

Qualys Cloud Agent

Job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest growing cloud solution providers and your trusted security first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It: We take ownership, follow through, and get things done.

• All In : We collaborate, support each other, and commit fully to shared goals.

• Connected: We build trusted relationships with colleagues, clients, and partners.

• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

Day-to-day at Ekco:

We are looking for a skilled Patching and Vulnerability Management Engineer to manage patch management and vulnerability management services across multiple customer environments. This role is responsible for ensuring timely patch deployment, monitoring remediation progress, and helping customers reduce security risk through effective vulnerability identification and resolution.

You will work closely with customers and internal teams to deliver high-quality patching services, investigate deployment failures, analyze security findings, and support ongoing improvements to customer security posture.

What you’ll be responsible for:

• Manage patch management and vulnerability management services for multiple customers.

• Ensure timely deployment of security patches across customer environments.

• Generate and deliver patching compliance reports and vulnerability assessment reports.

• Monitor patching schedules, troubleshoot failed deployments, and take corrective action where

• needed.

• Conduct regular vulnerability scans, analyze risks, and recommend remediation actions.

• Handle customer inquiries, service requests, and technical escalations related to patching and

• vulnerabilities.

• Participate in customer calls and meetings to discuss security posture, patching progress, and

• remediation efforts.

• Work with internal teams to resolve security concerns and ensure SLA compliance.

• Maintain accurate documentation, customer records, and reporting for patching activities.

About You:

• 2–3 years of experience in patch management and vulnerability management, preferably with Qualys.

• Experience delivering patching and security services in a managed services environment.

• Strong understanding of Windows, macOS, and Linux patching and security best practices.

• Familiarity with Qualys Cloud Agent, vulnerability scanning, and remediation processes.

• Excellent communication skills with the ability to produce clear customer-facing reports.

• Ability to manage multiple customer environments efficiently.

• Strong troubleshooting and problem-solving skills.

• Experience analysing and responding to zero-day vulnerabilities and coordinating urgent patch rollouts.

• Familiarity with CVSS scoring, threat prioritisation, and vulnerability remediation strategies.

Nice to Have:

• Experience working in an MSSP or managed services environment.

• Exposure to endpoint security, compliance reporting, or threat remediation workflows.

• Relevant cybersecurity or systems administration certifications.

Benefits / Perks

• Time Off: 25 days annual leave + public holidays
• Birthday Leave: One extra day off to celebrate
• Company Pension Scheme
• Employee Assistance Programme (EAP) for wellbeing support
• EkcOlympics: Global team activity challenges
• Unlimited access to Pluralsight for continuous development
• Real opportunities to grow, including international progression

Why Ekco

• Company of the year 2026 Tech Excellence Awards

• Microsoft’s 2023 Rising Star Security Partner of the Year

• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations

• A culture rooted in diversity, equality, inclusion & belonging

• A commitment to internal mobility and career progression

• Flexible, family-friendly working at the heart of our culture

• Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.