Part-time Educator (Guest Advisor) | Multiple Stores, Malaysia

lululemon; Kuala Lumpur; On-site; MYR 29,000 - 45,000; Full time

Benefits offered by this job

Competitive base pay

Team bonus

Paid time off

Employee discounts

Yoga classes

Parenthood top up

Development programs

Job summary

lululemon in Kuala Lumpur is seeking an Educator to deliver world-class guest experiences and product education in our store. You will engage with guests, understand their needs, and guide them through customized purchase and return solutions.

You will work with a supportive team to maintain store standards, perform on-floor tasks, and participate in local community initiatives while upholding inclusivity and exceptional service everywhere.

Qualifications

• Legally eligible to work in Malaysia.
• Willing to work a flexible schedule.
• Willing to move through a store to help guests and accomplish work.
• Willing to work as part of a team and independently.

Responsibilities

• Create world-class guest experiences and provide authentic product education.
• Engage with guests, assess needs, and offer personalized purchase and return solutions.
• Collaborate with team to ensure a seamless in-store experience and accurate transactions.
• Support store operations and maintain the luxury environment on the floor.
• Communicate guest feedback to leadership and participate in local community initiatives.

Skills

Guest Experience

Communication

Teamwork

Flexibility

Inclusive & respectful

Education

High School or Secondary School diploma

Job description

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Core Responsibilities of the Job

Guest (i.e., Customer) Experience

Interact with guests to ensure a great guest experience in a manner that values guests’ time.

Assess guests’ needs to provide customized, effective purchase and return solutions and support.

Provide technical product education by articulating the value and benefit of the product.

Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.

Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.

Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working with Others

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

Establish supportive and productive relationships with all team members.

Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.

Use in-store technology to support store operations and provide positive guest experiences.

Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

What We Look For

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

Integrity/Honesty: Behaves in an honest, fair, and ethical manner

Guest Experience: Enjoys working and connecting with, understanding, and helping guests

Personal Responsibility: Accepts responsibility/accountability for actions; is dependable

Self-Awareness: Is aware of how words or actions may be perceived by or affect others

Collaboration and Teamwork:Works productively with others to achieve goals; seeks diverse perspectives

Enthusiasm:Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Job Requirements

Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

Willing to work a flexible schedule.

Other Willingness Requirements

Willing to move through a store for most of a shift to help guests and accomplish work

Willing to work as part of a team and complete some work independently

Job Assets (i.e., nice to have; not required)

Education: High School or Secondary School diploma equivalent or above.

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.