Full-time Educator

GENTING SIMON SDN BHD; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Development programs

Job summary

lululemon stores in Malaysia are seeking an Educator to create world-class guest experiences, share top-quality product education, and speak authentically about our community and culture.

You will engage on the floor with guests, assess needs, conduct accurate transactions, provide product education, and help maintain the luxury store environment.

Qualifications

• Must have high school diploma or equivalent.
• Able to speak basic English and Malay; Mandarin is an advantage.

Responsibilities

• Enhance guest experience on the sales floor.
• Engage with guests to assess needs and offer solutions.
• Provide product education and articulate value of items.
• Handle transactions accurately and efficiently.
• Maintain luxury store environment with cleaning and restocking.
• Collaborate with the team to support store operations.
• Participate in local community initiatives when applicable.

Skills

Guest experience

Customer service

Communication

Teamwork

Flexible schedule

Product education

Education

High School Diploma

Job description

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Core Responsibilities of the Job

Guest (i.e., Customer) Experience

Interact with guests to ensure a great guest experience in a manner that values guests’ time.

Assess guests’ needs to provide customized, effective purchase and return solutions and support.

Provide technical product education by articulating the value and benefit of the product.

Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions.

Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.

Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working with Others

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

Establish supportive and productive relationships with all team members.

Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.

Use in-store technology to support store operations and provide positive guest experiences.

Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

What We Look For

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

Integrity/Honesty: Behaves in an honest, fair, and ethical manner

Guest Experience: Enjoys working and connecting with, understanding, and helping guests

Personal Responsibility: Accepts responsibility/accountability for actions; is dependable

Self-Awareness: Is aware of how words or actions may be perceived by or affect others

Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives

Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Job Requirements

Eligibility : Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability : Willing to work a flexible schedule.

Other Willingness Requirements : Willing to work as part of a team and complete some work independently

Job Assets (i.e., nice to have; not required) : Education: High School or Secondary School diploma equivalent or above.

Able to speak basic English, Malay. Mandarin is an advantage.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Remarks: Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team.