Key Leader | 1 Utama, Malaysia

lululemon; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness classes

Parenthood top up

Development programs

Job summary

lululemon in Kuala Lumpur seeks a Key Leader to guide the salesfloor team, elevate guest experience, and oversee daily store operations. You will lead by example, coach Educators, analyze metrics, manage product presentation, and ensure a safe, inclusive environment that reflects our brand.

This role emphasizes leadership, collaboration, and driving store success. Join a culture that values inclusivity, performance, and community engagement, with opportunities to lead initiatives and contribute

Qualifications

• Leadership and people management experience in retail.
• Strong guest service mindset with ability to coach and develop others.
• Ability to analyze store data and drive improvements.

Responsibilities

• Lead and coach educators, focusing on learning, development, and performance.
• Ensure a great guest experience through thoughtful service and problem solving.
• Collaborate with team to deliver an exceptional store experience and operations.

Skills

Leadership

Guest Experience

Teamwork

Collaboration

Communication

Integrity

Inclusion

Decision Making

Education

High School diploma

Job description

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Core Responsibilities of the Job

Leadership and People Management

Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.

Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.

Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.

Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.

Provide technical product education by articulating the value and benefit of the product.

Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.

Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.

Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working with Others

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

Establish supportive and productive relationships with all team members.

Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.

Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.

Open and close the store in accordance with the opening and closing checklists.

Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.

Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

Ensure team uses in-store technology to support store operations and provide positive guest experiences.

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

People Management

Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

What We Look For

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

Integrity/Honesty: Behaves in an honest, fair, and ethical manner

Guest Experience: Enjoys working and connecting with, understanding, and helping guests

Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives

Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work

Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)

Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Job Requirements

Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

Willing to work a flexible schedule.

Other Willingness Requirements

Willing to work as part of a team and also complete work independently

Willing to move through a store for most of a shift to help guests and accomplish work

Experience

Job Assets (i.e., nice to have; not required)

Education: High School or Secondary School diploma, equivalent or above

Experience: 1 year of retail/sales

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.