Part Time Casual

Al-Futtaim; Kuala Lumpur; On-site; MYR 17,000 - 25,000; Part time

Job summary

Al-Futtaim Retail in Kuala Lumpur is seeking a part-time sales associate to deliver excellent customer service, maintain store sections, and help achieve sales targets.

You will engage customers, process transactions across payment methods, keep stockroom tidy, and develop product knowledge while working flexible hours including nights, weekends, and holidays.

Qualifications

• Previous experience in fashion retail or excellence in customer service is preferred.
• Passion for fashion and ability to articulate this enthusiasm.
• Excellent communication, interpersonal skills, and flexibility to work varied hours including nights, weekends, and holidays.

Responsibilities

• Maintain responsibility for one or several sections of the store, ensuring a basic image of the area through folding and displaying.
• Process sales, exchanges, and refunds efficiently, accurately, and quickly across all payment methods.
• Ensure good housekeeping standards are maintained on the shop floor, and keep the Cash desk areas replenished and tidy throughout the day.
• Acknowledge customers and provide quality service either in-person or over the telephone.
• Maintain excellent standards in the stockroom by organizing and arranging it efficiently.
• Continually develop knowledge of stocks and promotions throughout the store.

Skills

Customer service

Transaction processing

Stockroom organization

Product knowledge

Job description

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role

• The role is essential in supporting store objectives by delivering excellent customer service, ensuring effective maintenance of designated store sections, and aiding in the achievement of sales targets. As a part-time team member, you will be responsible for various sections of the store, maintaining high standards in both the shop floor and stockroom. Your ability to engage with customers and contribute to housekeeping will be crucial for the store's success. This position operates within a fast-paced retail environment, requiring flexibility and a passion for fashion.

What You Will Do

General

• Maintain responsibility for one or several sections of the store, ensuring a basic image of the area through folding and displaying.
• Process sales, exchanges, and refunds efficiently, accurately, and quickly across all payment methods.
• Ensure good housekeeping standards are maintained on the shop floor, and keep the Cash desk areas replenished and tidy throughout the day.
• Acknowledge customers and provide quality service either in-person or over the telephone.
• Maintain excellent standards in the stockroom by organizing and arranging it efficiently.
• Continually develop knowledge of stocks and promotions throughout the store.

Standards Compliance

• Ensure employees are knowledgeable and updated on SOPs.
• Implement store self-assessment audits, review internal audit reports, and devise action plans with management to ensure action delivery.

Health and Safety

• Ensure good housekeeping is maintained throughout all store areas and communicate with senior management in the event of an accident.
• Be aware of risks to employees and customers, employing safe work practices and company procedures to mitigate them.

Sales

• Contribute to achieving store sales targets by delivering excellent customer service and enhancing the customer experience.

Required Skills To Be Successful

• Excellent customer service skills with an ability to engage customers positively.
• Efficient at processing transactions with attention to detail and accuracy.
• Good organizational skills for maintaining stockroom and sales floor standards.
• Ability to adapt and learn new information quickly, particularly regarding product knowledge.

What Qualifies You For The Role

• Previous experience in fashion retail or excellence in customer service is preferred.
• Passion for fashion and ability to articulate this enthusiasm.
• Excellent communication, interpersonal skills, and flexibility to work varied hours including nights, weekends, and holidays.
• Strong initiative, self-motivation, and ability to work independently as well as part of a team.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region's leading retail operators, we partner with some of the world's most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don't just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you're equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.