Store Manager

Al-Futtaim; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Al-Futtaim is seeking a Store Manager for our Kuala Lumpur flagship store. The role demands strong leadership, strategic sales focus, and excellent customer service to deliver exceptional shopping experiences aligned with brand values.

The ideal candidate has a proven track record in fashion retail, a graduate degree, and at least eight years of progressive store leadership experience. You will oversee operations, merchandising, stock, and staff development to drive growth.

Qualifications

• Graduate degree in a relevant field.
• Minimum of 8 years of relevant retail experience.
• Strong commercial acumen and ability to work towards set targets and KPIs.
• Experience with and passion for fashion brands is highly preferred.
• Proven leadership and customer management abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead by example in customer service and maintain high standards reflecting the brand image.
• Analyze sales figures to identify opportunities for growth at department and unit levels.
• Collaborate with department colleagues to support local sales opportunities.
• Ensure visual merchandising highlights merchandise and aligns with brand guidelines.
• Manage stock processes, replenishment, and stock risk assessment.
• Drive service excellence and train staff from induction through ongoing education.
• Ensure store standards, compliance, and health and safety measures are met.
• Lead recruitment, staff development, and succession planning with HR.

Skills

Store management

Sales leadership

Customer service

People management

Communication skills

Education

Graduate degree

Job description

Job Requisition ID: 179559 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

• The Store Manager is responsible for achieving consistent operational excellence and full P&L accountability within the store. This role ensures brand compliance and fosters a working environment that reflects brand values and promotes teamwork, striving for exceptional customer service and sales growth. The Store Manager works closely with other department teams and plays a critical role in staff management, from recruitment to performance development, ensuring alignment with the store's financial and service objectives.

What You Will Do

Sales

• Lead by example in customer service, ensuring high standards are maintained to reflect the brand's image.
• Analyze sales figures to identify opportunities for sales growth at department and business unit levels.
• Engage with department colleagues to support local sales opportunities.
• Demonstrate an understanding of competition and identify opportunities at the store level.
• Challenge the team to improve sales performance using relevant retail metrics.
• Schedule and plan store coverage based on sales trends and daily requirements.

Commercial & Visual

• Deliver store standards and implement events with a commercial focus.
• Challenge direct reports on product presentation and ensure compliance with brand guidelines.
• Ensure visual merchandising elements highlight merchandise to promote product awareness.
• Benchmark store standards against peer stores and competitors to create an aspirational shopping environment.

Stock Management

• Ensure adherence to SOPs for stock management, including shipment receiving and cycle counting.
• Ensure replenishment of best sellers and communicate with commercial partners for regular stock updates.
• Review top and bottom selling lines with direct reports to optimize store stock.
• Regularly assess stock management processes to identify risks and initiate actions.

Service

• Actively demonstrate and model excellent customer service, prioritizing customer satisfaction.
• Respond to customer complaints and seek feedback to improve service standards.
• Drive internal assessments to ensure service standards are met consistently.
• Ensure service training is integral from induction through continuing education for staff.

Standards & Compliance

• Ensure the store is adequately resourced to meet legal compliance and train employees on compliance issues.
• Implement store self-assessment audits and devise action plans with the management team.
• Deliver a safe store environment by reviewing health and safety measures regularly with the officer.
• Manage store maintenance issues promptly and ensure cleaning meets brand specifications.

People Management

• Implement company policies for managing absences and disciplinary issues.
• Engage with employees to build strong partnerships and enhance communication.
• Work with HR to develop a robust succession plan aligned with regional plans.
• Focus on strategic recruitment processes to attract candidates with the right attitude and maintain required FTE levels.

Required Skills To Be Successful

• Critical thinking and problem-solving skills.
• Organizational and management skills.
• Strong sales and customer service skills.
• Excellent communication and interpersonal abilities.

What Qualifies You For The Role

• Graduate degree in a relevant field.
• Minimum of 8 years of relevant retail experience.
• Strong commercial acumen and ability to work towards set targets and KPIs.
• Experience with and passion for fashion brands is highly preferred.
• Proven leadership and customer management abilities.
• Excellent interpersonal and communication skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…