Outlet Manager (Klang Valley)

BAYU SOMERSET SDN BHD; Selangor; On-site; MYR 39,000 - 61,000; Full time

Job summary

Bayu Somerset invites applications for an Outlet Store Manager role at our Malaysia outlets. Lead store operations, drive sales, curate visual merchandising, and ensure a customer-first shopping experience for our modest fashion brand.

You will train staff on product knowledge, manage inventory, and coordinate with mall management for promotions while maintaining clear communication with HQ for replenishments. Fluent English and 2–3 years in fashion retail are essential.

Qualifications

• Having experience as Outlet Store Manager in Fashion Retail at least 2-3 years is required.
• Strong leadership and customer management abilities.
• Good communication skills in fluent English and interpersonal skills.
• Customer services-oriented with knowledge of basic business management processes.
• Flexibility to work in shifts.

Responsibilities

• Achieve and exceed sales targets while ensuring a positive customer experience.
• Maintain visually appealing store displays and organized merchandise.
• Monitor staff performance and ensure adherence to policies.
• Manage inventory, stock levels, and timely replenishments with HQ.
• Coordinate mall events and in-store promotions with management.

Skills

Leadership

Customer management

Communication

Interpersonal skills

Customer service

Flexibility

Job description

Achieve and exceed sales targets while ensuring a positive shopping experience for every customer.

Cultivate a welcoming, customer-first environment.

Must ensure that staff are trained on product knowledge, customer service techniques to enhance overall shopping experiences as well as cross-selling techniques.

2. Merchandising & Store Presentation

Maintain visually appealing displays and well-organized merchandise.

Ensure that bestseller products are prominently positioned in high-traffic areas to maximize visibility and sales.

Implement promotional setups that attract customers and highlight key products.

3. Foster a positive and collaborative work atmosphere.

Assist to monitor staff performance, ensuring alignment with company policies and standards.

Assist to ensure daily briefings are carried out with the outlet staff and must ensure the weekly task checklists provided by HQ are executed in a timely manner.

4. Operational Excellence

Manage inventory controls, maintain stock levels, and ensure accurate records.

Monitor and ensure that bestsellers, key products and products that are out of stock are always available by communicating closely with the HQ warehouse team to ensure replenishments are delivered to the outlet in a timely manner.

Ensure that feedback from customers regarding our products are communicated to HQ.

Address operational concerns and ensure full compliance with company policies.

Ensure that online orders to be fulfilled and shipped from the outlets are fulfilled in an accurate and timely manner.

5. Mall Partnership

Assist in coordinating events and promotions with mall management.

Assist to plan and execute in-store activities that align with mall-wide initiatives.

Assist to ensure outlet licenses and bills are paid & renewed in a timely manner.

Qualification :

Having experience as Outlet Store Manager in Fashion Retail at least 2-3 years is required.

Have a strong leadership and customer management abilities

Have a good communication skills in fluent English and interpersonal skills

Customer services-oriented with in-depth knowledge of basic business management processes

Flexibility to work in shifts

Bayu Somerset is a Malaysian modest fast‑fashion brand founded in 2021. We design and produce hand drawn art‑inspired, affordable, and comfortable women’s modest wear—think modern Baju Kurung, Kebaya, Kebarung, plus coordinated sets, accessories (hats, scarves, scrunchies) and footwear.

Our mission is to empower women to express individual style confidently, blending bold patterns and timeless comfort. With inclusive sizing (XS–5XL), and a strong online + physical outlet presence.

At Bayu Somerset we pride ourselves in making modest fashion stylish, accessible and versatile.

Bayu Somerset is a Malaysian modest fast‑fashion brand founded in 2021. We design and produce hand drawn art‑inspired, affordable, and comfortable women’s modest wear—think modern Baju Kurung, Kebaya, Kebarung, plus coordinated sets, accessories (hats, scarves, scrunchies) and footwear.

Our mission is to empower women to express individual style confidently, blending bold patterns and timeless comfort. With inclusive sizing (XS–5XL), and a strong online + physical outlet presence.

At Bayu Somerset we pride ourselves in making modest fashion stylish, accessible and versatile.