Order to Cash Ops Senior Analyst (Thai Speaking)

Accenture; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

Accenture in Malaysia is seeking a capable Operations Manager to oversee the OTC process, drive daily performance, and ensure SLA targets with clients. You will lead the team, facilitate change requests, and keep clients satisfied through proactive delivery and clear escalation paths.

The role focuses on continuous improvement, governance, and effective client communication, while supporting contractual projects and upholding Accenture policies.

Qualifications

• Degree in Accounting, Finance or related field with 3–4 years of relevant experience.
• Fresh graduates are welcome to apply.
• Fluency in English and Thai including business writing and communication.
• F&A outsourcing operation experience.
• Rich client facing experience and good communication with clients.
• High responsibility and dedication to work.
• Overtime/non-standard hours may be required.

Responsibilities

• Supervise the daily operation on OTC process.
• Manage daily operations performance and meet client SLAs.
• Achieve client satisfaction at management and end-user level.
• Facilitate the Change Request process.
• Build team succession and ensure effective delivery.
• Provide a holistic view of service delivery to the client.
• Escalate service issues clearly and drive resolutions.
• Support ad hoc contractual projects for the client.
• Initiate and own continuous improvement projects.
• Ensure compliance with Accenture policies for the unit.
• Collaborate with OE support and manage SLAs.
• Handle contractual/change management basics and client interactions.
• Solve unstructured problems and coordinate with SDL to close gaps.
• Attend MOS meetings, support cost control within budget, coach staff.
• Develop people, manage performance, nurture client relationships.
• Promote client value creation and take ownership.

Skills

English fluency

Thai fluency

Client communication

Education

Degree in Accounting/Finance

Job description

Key Responsibility:

• Supervise the daily operation on OTC process

• Daily operational performance management and meet targets including Service Level Agreements with client;

• Achieve client’s Service Satisfaction at the level of client’s management and also end-users;

• Facilitate the operational Change Request (CR) process;

• Build team succession and make it effectively;

• Provide a holistic view of service delivery to the client;

• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues

• Support Ad Hoc contractual projects for the client in line with the nominated project team;

• Initiate and own continuous improvement projects within area of his/her responsibility;

• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Operation Excellence

• Work with OE support team ;

• Sound Operations management experience (including SLA management);

• Basic contractual / change management knowledge;

• Client interaction skill;

Problem Solving

• Experience in managing unstructured problems

• Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.

• For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.

Project Management

• Attendance to meeting and reviews based on defined MOS system;

• Support SDL achieve the cost control within budget;

• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.

• People developer, build up team succession and keep the delivery continuously;

• Client communication, build up the relation and expectation management;

• Innovation at work, and focus on client value creation;

• Take ownership

Qualifications:

• Degree in Accounting, Finance or related field with at least 3-4 years of relevant experience

• Fresh graduates are welcome to apply

• _ Fluency English and Thai language, _ including Business Writing and communication

• F&A outsourcing operation,

• Rich client facing experience, good at communication with client

• High responsibility and dedication on work

• Overtime may be required during peak periods

• Non-standard hours may be required

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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