Order Management Supervisor (EMEA Time Zone)

Pall - Aerospace; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Health care

Paid time off

Job summary

Pall Corporation, a Danaher company, is hiring a Customer Service Supervisor for its on-site team in Malaysia (PJ, Selangor). You will lead a team handling end-to-end Order to Cash, coordinating with sales, operations and supply chain to deliver timely, accurate responses to customers.

Key requirements include SAP and order-management knowledge, strong English communication, and proven leadership in a fast-paced environment. On-site role with growth potential.

Qualifications

• College degree or technical training in customer service or equivalent experience.
• Knowledge of order management and SAP is a must.
• Strong verbal and written English communication skills.
• Ability to multi-task in a fast-paced, high-demand environment.

Responsibilities

• Lead a team of associates responsible for end-to-end Order to Cash process via phone, email and e-commerce.
• Collaborate with customers, sales, operations and supply chain for timely information.
• Partner with sales and customer service to satisfy customer needs.
• Serve as point person for complex inquiries and escalations.
• Ensure Pall policies and procedures are followed and compliant.
• Coach and mentor associates in career development.

Skills

Order management

SAP

English communication

Team leadership

Customer service

Education

College degree or equivalent

Tools

SAP

Job description

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Supervisor is responsible for collaborating cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service representatives.

This position is part of the Customer Service Team and will be located in Pall Corporation, PJ, Malaysia and will be an on-site role.

In This Role, You Will Have The Opportunity To

• Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
• Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
• Partners with sales and customer service representatives to satisfy customer needs.
• Serves as the point person for complex inquiries and escalations.
• Ensures Pall’s policies and procedures are current and executed to compliantly meet requirements.
• Coaches/mentors the associates in their career development.
• Communicates Pall’s vision and leads by example by involving in the continuous improvement as part Danaher Core Behaviour.

The Essential Requirements Of The Job Include

• College degree, technical training in customer service, or equivalent experience.
• Knowledge in order management and SAP is a MUST.
• Driven to deliver excellent customer satisfaction with the ability to solve customer problems and inquiries in high demand, fast-paced, multi-tasking environment.
• Excellent verbal and written communication skills in English.
• Organizational and analytical skills, ability to prioritize, and customer centric mindset.
• Ability to manage through conflict and adapt to the changes.
• Ability to coach and lead the team towards working in ONETEAM and adhere to organization policy.

It would be a plus if you also possess previous experience in:

• Ability to communicate clearly in verbal and written format in English language.
• Experience in customer service or customer-facing role and project improvement.

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

• health care program
• paid time off

Check out our benefits at danaherbenefitsinfo.com.

For more information, visit www.danaher.com.