Order Management Supervisor (EMEA Time Zone)

Radiometer; Petaling Jaya; On-site; MYR 48,000 - 76,000; Full time

Benefits offered by this job

Health care program

Paid time off

Job summary

Pall Corporation, a Danaher company, seeks a Customer Service Supervisor to lead a team at our PJ, Malaysia site. The role manages end-to-end order-to-cash activities and collaborates with sales, operations, and supply chain to deliver timely, accurate responses to customer inquiries.

The ideal candidate has a college degree, strong command of English, and experience with order management and SAP. This on-site position emphasizes customer satisfaction and process improvement within a dynamic

Qualifications

• College degree or technical training in customer service or equivalent experience.
• Knowledge in order management and SAP is a MUST.
• Ability to deliver excellent customer satisfaction in a fast-paced environment.
• Strong written and verbal English communication skills.

Responsibilities

• Lead a team of customer service representatives for end-to-end order-to-cash processes.
• Collaborate with customers, sales, operations, and supply chain for timely information.
• Act as the point person for complex inquiries and escalations.
• Coach and mentor team members toward ONETEAM and policy adherence.
• Ensure policies and procedures are current and compliant.

Skills

Order management

SAP

Customer service

English communication

Education

College degree

Tools

SAP

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health.

For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. Learn about the Danaher Business System which makes everything possible.

Customer Service Supervisor – Role

The Customer Service Supervisor is responsible for collaborating cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service representatives. This position is part of the Customer Service Team and will be located in Pall Corporation, PJ, Malaysia and will be an on-site role.

Key Responsibilities

• Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
• Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
• Partners with sales and customer service representatives to satisfy customer needs.
• Serves as the point person for complex inquiries and escalations.
• Ensures Pall’s policies and procedures are current and executed to compliantly meet requirements.
• Coaches/mentors the associates in their career development.
• Communicates Pall’s vision and leads by example by involving in the continuous improvement as part Danaher Core Behavior.

Essential Requirements

• College degree, technical training in customer service, or equivalent experience.
• Knowledge in order management and SAP is a MUST.
• Driven to deliver excellent customer satisfaction with the ability to solve customer problems and inquiries in high demand, fast-paced, multi-tasking environment.
• Excellent verbal and written communication skills in English.
• Organizational and analytical skills, ability to prioritize, and customer centric mindset.
• Ability to manage through conflict and adapt to the changes.
• Ability to coach and lead the team towards working in ONETEAM and adhere to organization policy.

Preferred Experience

• Ability to communicate clearly in verbal and written format in English language.
• Experience in customer service or customer-facing role and project improvement.

Benefits

• health care program
• paid time off

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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