Order Management Supervisor - Customer Service (HK/KR)

Alcon; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alcon Malaysia is seeking a Supervisor, Customer Service (Order Management – HK & KR) to lead pre-sale and post-sale support across channels. You will oversee order processing, returns, and delivery coordination with third-party warehouses and forwarders, ensuring accurate information and timely action.

The role emphasizes resolving complex customer inquiries, improving service levels, and collaborating with sales and production teams to optimize stock availability and delivery dates.

Responsibilities

• Oversee pre-sale and post-sale customer service and support across HK & KR.
• Analyze and resolve customer issues, liaising with production and distribution teams.
• Manage order processing, shipping, and returns with third‑party warehouses and forwarders.
• Provide timely, accurate information on product availability, delivery dates, and pricing adjustments.
• Record and analyze customer interactions and escalations to improve service quality.

Job description

Alcon Malaysia is seeking a Supervisor, Customer Service (Order Management – HK & KR) to lead pre-sale and post-sale support across channels. You will oversee order processing, returns, and delivery coordination with third-party warehouses and forwarders, ensuring accurate information and timely action.

The role emphasizes resolving complex customer inquiries, improving service levels, and collaborating with sales and production teams to optimize stock availability and delivery dates.