Operations Manager – Safety Jogger Works customer service Oudenaarde, Belgium

Cortina Group; Kampung Cendana; On-site; MYR 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Flexible working hours

32 days of annual leave

Job summary

Cortina Group is seeking an Operations Manager for their Safety Jogger Works division in Kuala Lumpur. This role involves driving operational excellence and acting as the right hand to the General Director, overseeing multiple teams and streamlining processes.

The ideal candidate will hold a Bachelor’s or Master’s degree and have at least 5 years of relevant experience. A competitive salary and benefits are offered, along with opportunities for personal development.

Qualifications

• Minimum 5 years of experience in an operations or management role.
• Proven experience with data analysis, KPI management, and process optimisation.
• Fluency in Dutch and English, with knowledge of French as an advantage.

Responsibilities

• Drive operational excellence across the organization.
• Lead Customer Service Team Leads and collaborate with various departments.
• Develop, optimise and standardise workflows and processes.

Skills

Leadership

Data analysis

Process optimisation

Strong communication skills

Problem-solving

Education

Bachelor’s or Master’s degree in Business Management, Operations, Supply Chain

Tools

ERP systems

CRM systems

Data dashboards

Job description

Operations Manager – Safety Jogger Works

Cortina is an international, innovative family business that plays a leading role in the global footwear and fashion industry. We have our own private label collection, are renowned for our extensive range of licensed footwear, and boast our own brands such as Gevavi, Safety Jogger Works and Patrick. Each year, we sell over 30 million pairs of shoes worldwide. Every day, we go above and beyond to provide outstanding customer service.

To support our continued growth, we are looking for an Operations Manager who will act as the operational right hand of the General Director.

Are you a data-driven leader who turns strategy into action? Do you challenge the status quo, drive continuous improvement and inspire teams to deliver results? Then this could be your next challenge.

Your role as Operations Manager

As Operations Manager, you drive operational excellence across the organisation. As the right hand of the General Director, you translate strategy into execution, optimise performance and ensure operations support growth across the organisation.

You lead the Customer Service Team Leads across multiple locations and work closely with Sales, Logistics, Finance, ICT and Marketing to streamline processes, improve efficiency and deliver measurable business results.

This role is ideal for someone who challenges the status quo, thinks analytically, takes ownership and inspires others to embrace a culture of accountability and performance.

• Strategic operational leadership
  • Act as the operational right hand of the General Director, translating strategic vision into operational objectives and measurable results.
  • Prepare and lead operational review meetings in close collaboration with the General Director.
  • Report at the executive level on performance, operational bottlenecks and improvement initiatives.
• Drive a data-driven operational culture throughout the organisation.
• Design and implement KPI frameworks, dashboards and reporting structures that provide management with real-time visibility into business performance.
• Process optimisation & workflows
  • Develop, optimise and standardise workflows and processes to eliminate waste and improve efficiency.
  • Identify operational inefficiencies through data analysis and lead improvement projects from diagnosis through implementation.
  • Conduct benchmarking and cross-functional analyses to support continuous improvement initiatives.
• Identify and implement AI and automation opportunities across operations, customer service and administrative functions.
• Streamline and digitalise processes to increase scalability, efficiency and speed.
• Collaborate with ICT and external partners on the implementation of new tools and systems.
• Monitor and oversee end-to-end logistics performance in close collaboration with the logistics team.
• Identify supply chain bottlenecks and implement sustainable, long-term solutions.
• Define, monitor and maintain operational SLAs in line with commercial commitments.
• People management & cross-functional collaboration
  • Provide daily leadership, coaching and development for the Customer Service Team Leads.
  • Establish clear priorities, effective communication and a strong culture of ownership within the team.
  • Work closely with Sales to ensure operations actively support and enable business growth.
  • Act as the operational link between Sales, Logistics, Finance and ICT, fostering effective cross-functional collaboration.

Who are you?

• Education & Experience
  • You hold a Bachelor’s or Master’s degree, preferably in Business Management, Operations, Supply Chain or a related field.
  • You have at least 5 years of relevant experience in an operations or management role.
  • You have proven experience with data analysis, KPI management and process optimisation.
  • Experience with AI applications and automation projects is considered a strong asset.
  • You have experience working with ERP and CRM systems.
• Languages
  • You are fluent in Dutch and English, both written and spoken.
  • Knowledge of French is considered an advantage.
• You have a strong analytical and data-driven mindset.
• You are a strong leader and coach who helps teams grow and perform.
• You possess excellent communication and presentation skills.
• You are results-oriented and pay attention to detail.
• You are proactive and solution-driven.
• You thrive in a fast-paced, international environment.

What do we offer?

• A dynamic environment within a constantly evolving sector.
• Enthusiastic and ambitious colleagues who strive for improvement and growth together every day.
• A local role with international impact. Your work makes a difference beyond national borders.
• An open corporate culture with short lines of communication and room for your ideas.
• Opportunities for personal development through training and projects that help you shape.
• A competitive salary package supplemented by an extensive range of fringe benefits, tailored to your experience and profile.
• Flexibility through homework options and flexible working hours.
• A 40-hour week entitles you to 32 days of annual leave (including 12 ADV days).

Are you ready to drive operational excellence and make a real impact within a growing international organisation?Send us your CV today – you might just be our next Operations Manager at Safety Jogger.