Operations Manager

Voidsolutions

Kuala Lumpur

On-site

MYR 33,296 - 62,430

Full time

14 days+

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Benefits offered by this job

Competitive salary with performance-based incentives

Opportunities for career growth and advancement

Training and development programs

Health insurance and other benefits

Job summary

Voidsolutions in Kuala Lumpur seeks an Operations Manager to oversee daily operations and ensure process efficiency. The ideal candidate will have over 10 years of experience in operations management with a strong focus on IT, excellent leadership abilities, and strong project management skills. Responsibilities include improving processes, managing resources, and leading teams to achieve operational goals. Competitive salary and benefits offered, including opportunities for personal growth and development.

Qualifications

10+ years of experience in operations management, with at least 5 in a managerial role in IT.
Proven leadership abilities with experience managing and developing teams.
Strong analytical and problem-solving skills.

Responsibilities

Evaluate and improve operational processes and policies.
Oversee resource allocation and management.
Manage and coordinate IT projects.
Lead and develop the operations team.
Set performance goals and monitor progress.
Address operational conflicts promptly.
Develop operational strategies aligning with goals.
Prepare and manage the operations budget.
Identify and mitigate operational risks.
Ensure compliance with laws and regulations.
Prepare and present operational reports.
Implement quality assurance processes.
Maintain effective customer communication.
Engage with stakeholders to align operations.

Skills

IT operations understanding

Leadership

Analytical skills

Communication

Organizational skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Operations Management, IT, or related field

Master’s degree (preferred)

Tools

ERP systems

Project management methodologies (PMP, Agile)

Job description

At Void Solutions, we aim to contribute to the global service sector's excellence. Rooted in a commitment to quality, we aspire to provide exceptional services to our clients. Our unwavering dedication to extraordinary services is reflected in our steady growth, even during challenging times. As we expand our global footprint, from India to Dubai, Switzerland, and now Canada, our journey is defined by a passion for excellence and a relentless pursuit of transformative solutions.

Job Description

We are seeking a highly skilled and experienced Operations Manager to oversee our company's day-to-day operations and ensure the efficiency and effectiveness of our processes. The ideal candidate will have a strong background in IT operations, excellent organizational skills, and a strategic mindset. This role is critical in ensuring our operations align with business objectives and support our growth and success.

Responsibilities

Process Improvement: Evaluate and improve operational processes and policies to enhance efficiency, quality, and customer satisfaction.
Resource Management: Oversee the allocation and management of resources, including personnel, technology, and infrastructure.
Project Management: Manage and coordinate IT projects, ensuring they are completed on time, within budget, and meet quality standards.
Team Development: Lead, mentor, and develop the operations team, fostering a culture of high performance and continuous improvement.
Performance Monitoring: Set performance goals, monitor progress, and provide regular feedback to team members.
Conflict Resolution: Address and resolve operational issues and conflicts within the team promptly and effectively.
Operational Strategy: Develop and implement operational strategies that align with the company’s overall goals and objectives.
Budget Management: Prepare and manage the operations budget, ensuring cost-effective utilization of resources.
Risk Management: Identify and mitigate operational risks to ensure business continuity and stability.
Regulatory Compliance: Ensure operations comply with relevant laws, regulations, and industry standards.
Reporting: Prepare and present operational reports to senior management, providing insights and recommendations for improvement.
Quality Assurance: Implement and maintain quality assurance processes to ensure high standards of service delivery.
Customer Service: Ensure high levels of customer satisfaction by maintaining effective communication and addressing customer concerns promptly.
Stakeholder Engagement: Collaborate with internal and external stakeholders to align operations with business needs and expectations.

Requirements

Education: Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field. Master’s degree preferred.
Experience: 10+ years of experience in operations management, with at least 5 years in a managerial role within the IT industry.
IT Knowledge: Strong understanding of IT operations, infrastructure, and project management.
Project Management: Proficiency in project management methodologies and tools (e.g., PMP, Agile).
Software Proficiency: Experience with ERP systems and other operational software.
Leadership: Proven leadership abilities with experience in managing and developing teams.
Communication: Excellent verbal and written communication skills.
Analytical Skills: Strong analytical and problem-solving skills.Organizational Skills: Excellent organizational and time-management skills with the ability to handle multiple tasks simultaneously.
Interpersonal Skills: Strong interpersonal skills with the ability to build relationships and manage conflicts effectively.
Certifications: Relevant certifications such as PMP, Six Sigma, or ITIL.
Industry Knowledge: In-depth understanding of the IT industry and its specific operational challenges and requirements.