Head of Operations & Administration

Voidsolutions; Kuala Lumpur; On-site; MYR 1,000,000 - 1,700,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Opportunities for career growth

Health insurance and other benefits

Job summary

Voidsolutions is looking for a Head of Operations & Administration in Kuala Lumpur to optimize the company’s operational and administrative functions. The ideal candidate will have over 12 years of experience in management within the IT industry, along with strong leadership and operational strategy skills. Key responsibilities include developing operational strategies, improving processes, and overseeing IT projects. The role offers a competitive salary, benefits, and opportunities for career growth.

Qualifications

• 12+ years of experience in operations and administration management, with 5 years in senior IT leadership.
• Strong understanding of IT operations and infrastructure.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and implement operational strategies aligned with company goals.
• Continuously improve operational processes and policies.
• Oversee IT projects, ensuring timely completion.

Skills

IT operations

Leadership

Project Management

Communication

Analytical Skills

Organizational Skills

Interpersonal Skills

Education

Bachelor’s degree in Business Administration or related field

Master’s degree preferred

Tools

ERP systems

Project Management tools (e.g., PMP, Agile)

Job description

Job Title: Head of Operations & Administration

Job Type: Full-time

About Void Solutions:

At Void Solutions, we aim to contribute to the global service sector's excellence. Rooted in a commitment to quality, we aspire to provide exceptional services to our clients. Our unwavering dedication to extraordinary services is reflected in our steady growth, even during challenging times. As we expand our global footprint, from India to Dubai, Switzerland, and now Canada, our journey is defined by a passion for excellence and a relentless pursuit of transformative solutions.

Job Description:

We are seeking a seasoned and strategic Head of Operations and Administration to lead and optimize our company's operational and administrative functions. The ideal candidate will have a strong background in IT operations, exceptional leadership skills, and a proven track record of enhancing operational efficiency. This role is crucial for ensuring smooth day-to-day operations, effective administrative support, and alignment with the company’s strategic goals.

Responsibilities

• Operational Strategy: Develop and implement operational strategies that align with the company’s goals and drive operational excellence.
• Process Improvement: Continuously evaluate and improve operational processes and policies to enhance efficiency, quality, and productivity.
• Project Management: Oversee and coordinate IT projects, ensuring timely completion within budget and scope.
• Office Management: Ensure the smooth running of office operations, including facilities management, office supplies, and equipment maintenance.
• Administrative Support: Oversee administrative support functions, including scheduling, correspondence, and record-keeping.
• Vendor Management: Manage relationships with vendors and service providers to ensure quality and cost-effectiveness.
• Team Development: Lead, mentor, and develop the operations and administration teams, fostering a culture of high performance and continuous improvement.
• Performance Monitoring: Set performance goals, monitor progress, and provide regular feedback to team members.
• Conflict Resolution: Address and resolve operational and administrative issues and conflicts promptly and effectively.
• Budget Management: Prepare and manage the operations and administration budgets, ensuring cost-effective utilization of resources.
• Financial Reporting: Oversee financial reporting and analysis for operational and administrative activities.
• Regulatory Compliance: Ensure operations and administrative functions comply with relevant laws, regulations, and industry standards.
• Reporting: Prepare and present operational and administrative reports to senior management, providing insights and recommendations for improvement.
• Quality Assurance: Implement and maintain quality assurance processes to ensure high standards of service delivery.
• Operational Planning: Develop and execute long-term operational plans to support the company’s strategic objectives.
• Resource Allocation: Ensure optimal allocation and utilization of resources, including personnel, technology, and infrastructure.

Requirements:

• Education: Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field. Master’s degree preferred.
• Experience: 12+years of experience in operations and administration management, with at least 5 years in a senior leadership role within the IT industry.
• IT Knowledge: Strong understanding of IT operations, infrastructure, and project management.
• Project Management: Proficiency in project management methodologies and tools (e.g., PMP, Agile).
• Software Proficiency: Experience with ERP systems and other operational and administrative software.
• Leadership: Proven leadership abilities with experience in managing and developing teams.
• Communication: Excellent verbal and written communication skills.
• Analytical Skills: Strong analytical and problem-solving skills.
• Organizational Skills: Excellent organizational and time-management skills with the ability to handle multiple tasks simultaneously.
• Interpersonal Skills: Strong interpersonal skills with the ability to build relationships and manage conflicts effectively.
• Certifications: Relevant certifications such as PMP, Six Sigma, or ITIL.
• Industry Knowledge: In-depth understanding of the IT industry and its specific operational and administrative challenges and requirements.
• Competitive salary with performance-based incentives.
• Opportunities for career growth and advancement.
• Training and development programs.
• Health insurance and other benefits as per company policy.

Salary Range: INR 10,00,000 - INR 17,00,000 per annum