Operations Lead APAC Region - Global Cyber Defense Center

aig; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

AIG Malaysia seeks an Operations Lead for APAC to partner with global peers in delivering security monitoring services. You will provide technical leadership on how events are analyzed, standards applied, and workflows that enable reliable operations.

You will drive maturity and continuous improvement with peers, coordinate analysts across shifts, and help govern SIEM, SOAR, and AI platforms while measuring performance with data-driven metrics.

Qualifications

• 7+ years in cyber security, with 5+ years in operations or incident response.
• Experience in complex, global organizations is preferred.
• Strong IT and cross-functional coordination skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Collaborate with global Operational Leads to ensure delivery quality and consistency.
• Define analytic, investigative, and escalation standards with peers.
• Partner with Incident Response to define clear escalation pathways.
• Govern the use of SIEM, SOAR, and AI platforms with service leads.
• Identify and deliver automation opportunities to improve speed and accuracy.
• Coordinate analysts across shifts to maintain global coverage.
• Lead improvements using data trends and feedback loops.
• Use metrics to demonstrate value and drive prioritization.
• Interface with Security Operations Enablement and resolver teams for smooth integration.
• Represent the service in governance forums and align with peer leads.

Skills

Cyber security operations

Incident response

Security analytics

Leadership

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

SIEM

SOAR

AI platforms

Job description

The Operations Lead for the APAC region operates in close partnership with other Operations Leads globally to collectively own the delivery of security monitoring services. This role provides technical leadership and direction for how security events are analyzed, the standards applied, and the tooling and workflows that enable effective operations. Together, the leads are accountable for the overall quality, performance, and continuous evolution of the service.

While day‑to‑day analyst coordination and shift management are handled by each respective regional operations lead, this role shares responsibility with peers for service outputs, consistency, maturity, and continuous improvement.

Responsibilities

• Collaborating with Operational Leads globally to ensure delivery, quality, and consistency of security services across all regions, including defining shared success measures and operational performance indicators.
• Co-develop and uphold analytical, investigative, and escalation standards with peer leads, ensuring depth analysis, evidence quality, and risk-based prioritization.
• Partner with Incident Response and other related functions to define and maintain clear escalation pathways.
• Contribute to and help govern the technical workflow and operational use of SIEM, SOAR/automation, and AI platforms alongside service leads across Security Operations and wider ISO.
• Working with Operational leads to identify, prioritize, and deliver automation and AI opportunities that enhance analysis quality, speed, and consistency.
• Coordinate analysts and shift teams to maintain global service coverage and resolve operational blockers
• Co-lead the improvement roadmap, using operational data and trend analysis to enhance processes, documentation, and detection feedback loops.
• Use metrics, Quality Assessment, and trends to measure service maturity, demonstrate value, and drive data‑informed prioritization of improvements.
• Serve as a key interface, in partnership with other services such as Security Operations Enablement, Incident Response, and resolver teams to ensure smooth service integration.
• Collaboratively represent the service in operational, risk, and governance forums, aligning messaging with peer leads on capabilities and priorities.

Requirements

• At least 7+ years of overall experience in Cyber or Information Security, consisting of a minimum of 5+ years’ recent experience in Cyber Security Operations or Cyber Incident Response
• Experience working in complex enterprises and global organizations. Insurance and financial services experience strongly encouraged.
• Strong Information Technology technical skills, with experience in coordination of technical teams and individual resources
• Able to work in high pressure environments, managing multiple workstreams simultaneously, both technical and non-technical
• Confident to command and instruct a variety of technical and non-technical stakeholders of all management levels
• Expertise in various types of cyber-attacks and Cyber Incident Handling
• An understanding of cyber security operations processes, procedures, guidelines and solutions, including practical experience of cyber kill chain principles
• Bachelor’s degree or equivalent practical experience is preferred.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• Proactive and self-motivated with the ability to work independently and manage multiple tasks simultaneously

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

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