Operations Executive

Esthetics International Group Berhad; Shah Alam; On-site; MYR 47,000 - 69,000; Full time

Job summary

Esthetics International Group Berhad is seeking a Centre Operations Administrator to support maintenance, supplier coordination and admin tasks across multiple centres. The role includes liaising with Mall Management, handling service reports, and coordinating with project and sales teams for new centres and relocations.

The candidate should have a Diploma with at least 3 years in related industries, be fluent in English and Chinese, possess own transport, and be willing to travel and work night

Qualifications

• Diploma holder with minimum 3 years working experience in related discipline.
• Able to converse in English & Chinese.
• Possess own transport and willing to travel and work night shifts as required for project assignments.
• 3 years’ experience in retail operations or relevant industry preferable.
• Proficient in Microsoft Excel & Word.

Responsibilities

• Handle centre maintenance tasks, sourcing suppliers, price comparison and follow-up till job completion.
• Coordinate pest control service providers and ensure schedules are met; provide pest control reports to mall management.
• Order and monitor water purifiers; maintain service reports for all centres.
• Coordinate with Project, Sales and Mall Operations teams from planning to execution for new centres, relocations, or renovations.
• Communicate with Mall Management to resolve centre operational issues and obtain approvals as needed.

Skills

English & Chinese

Independent worker

Team collaboration

Willing to travel

Night shifts

Microsoft Excel

Microsoft Word

Education

Diploma certificate

Tools

Microsoft Excel

Microsoft Word

Job description

Handling centre maintenance work, to source for suppliers, quote of price comparison, submission for approval and follow-up till job done.

Pest control

Communicate with appointed service provider, to ensure pest control service is conducted as per schedule

Provide pest control report to mall management

Purchase fire extinguisher for new centre

To monitor and ensure service is conducted for all assisting centres as per schedule before it expired

Provide services report

Liaise or coordinate with appointed service provider (Pacific Deluxe) on all related issue

Water Purifier

Purchase new water purifier for new centre

To monitor and ensure service is conducted for all assisting centres as per schedule before it expired

Provide services report

Liaise or coordinate with appointed service provider on all related issues

Master record of keys and alarm at centre level (type of key/number of set/holder of key)

Padlock password control and setting

Yearly audit on centre CCTV and maintenance

Project Management:

Working closely with Project Team and Sales Team, from planning to WIP execution for all projects, i.e. new centre opening, relocation, renovation, centre up lifting and outlet moving.

Communication with Mall Management:

Coordinate with Mall Operation department to resolve and follow-up all centre operational issues (via email/letter/phone communication).

Write in to Mall Management for business closure or early closure approval during festive season/company events/annual dinner/family day).

Central Operational & Admin Support :

For landline & mobile line: Work closely & liaising with EIG Admin and MIS team for all new application/termination / transfer/connection issues.

opening new account for new centre

for assisting centres, coordinate and report to service provider excelcomm or MIS team if centre encountered any issue related to services

Centre credit card terminal issue, courier service and others operational relates matter.

Prepare and compile all related document for insurance claim to finance.

All issues relates to centre music and monitor song list.

All issues relates to music and business license renewal or new application.

Manage and in charge on operation petty cash

Parking claims processing

Cleaner salary processing

Monthly petty cash reimbursement processing

Courier service (new application, follow-up of service & delivery)

To monitor and manage SMS clik text account (top up and control)

Assist and support softcube system related issue included i.e. treatment conversion, payment adjustment, and all promotion, item code and add hot promo code setting.

Requirements:

At least Diploma holder with minimum of 3 years working experience in related discipline

Able to work independently and work with the team

Able to converse in English & Chinese

Possess own transport & willing to travel and work night shifts as required for project assignments

3 years’ experience in retail operations or relevant industry preferable

Proficient in Microsoft Excel & Word

Listed on the Main Board of Bursa Malaysia Securities Berhad since March 2004, EIG is one of the market leaders in the beauty and wellness industry in ASEAN and Hong Kong, with over 30 years’ experience in the industry.

EIG is the exclusive distributor of Dermalogica, the number one professional skin care brand worldwide, in Malaysia, Indonesia, Hong Kong, Singapore, Thailand, Brunei and Philippines, and is also the exclusive supplier to Vietnam and Cambodia.

EIG is also the exclusive distributor for Davines professional hair care products in Thailand, Malaysia, Singapore and Brunei, as well as Tisserand aromatherapy and beauty products in 10 countries across ASEAN and Hong Kong.

EIG also develops and distributes own Fast Moving Consumer Goods (FMCG) skin care brand – Clinelle, which is distributed through pharmacies and high traffic retail outlets throughout Malaysia and Hong Kong.

EIG also owns and operates 70 corporate outlets comprising 52 AsterSpring skin care salons and 18 retail kiosks in Malaysia, Singapore, Hong Kong and Thailand. Today, AsterSpring is one of the leaders in professional skin care salons in Asia with millions of faces treated over 30 years.

Listed on the Main Board of Bursa Malaysia Securities Berhad since March 2004, EIG is one of the market leaders in the beauty and wellness industry in ASEAN and Hong Kong, with over 30 years’ experience in the industry.

EIG is the exclusive distributor of Dermalogica, the number one professional skin care brand worldwide, in Malaysia, Indonesia, Hong Kong, Singapore, Thailand, Brunei and Philippines, and is also the exclusive supplier to Vietnam and Cambodia.

EIG is also the exclusive distributor for Davines professional hair care products in Thailand, Malaysia, Singapore and Brunei, as well as Tisserand aromatherapy and beauty products in 10 countries across ASEAN and Hong Kong.

EIG also develops and distributes own Fast Moving Consumer Goods (FMCG) skin care brand – Clinelle, which is distributed through pharmacies and high traffic retail outlets throughout Malaysia and Hong Kong.

EIG also owns and operates 70 corporate outlets comprising 52 AsterSpring skin care salons and 18 retail kiosks in Malaysia, Singapore, Hong Kong and Thailand. Today, AsterSpring is one of the leaders in professional skin care salons in Asia with millions of faces treated over 30 years.

Listed on the Main Board of Bursa Malaysia Securities Berhad since March 2004, EIG is one of the market leaders in the beauty and wellness industry in ASEAN and Hong Kong, with over 30 years’ experience in the industry.

EIG is the exclusive distributor of Dermalogica, the number one professional skin care brand worldwide, in Malaysia, Indonesia, Hong Kong, Singapore, Thailand, Brunei and Philippines, and is also the exclusive supplier to Vietnam and Cambodia.

EIG is also the exclusive distributor for Davines professional hair care products in Thailand, Malaysia, Singapore and Brunei, as well as Tisserand aromatherapy and beauty products in 10 countries across ASEAN and Hong Kong.

EIG also develops and distributes own Fast Moving Consumer Goods (FMCG) skin care brand – Clinelle, which is distributed through pharmacies and high traffic retail outlets throughout Malaysia and Hong Kong.

EIG also owns and operates 70 corporate outlets comprising 52 AsterSpring skin care salons and 18 retail kiosks in Malaysia, Singapore, Hong Kong and Thailand. Today, AsterSpring is one of the leaders in professional skin care salons in Asia with millions of faces treated over 30 years.