Operations Executive

Neo Livin; Petaling Jaya; On-site; MYR 22,320 - 27,900; Full time

Benefits offered by this job

Friendly working environment

5-day work week (4 days on-site, 1 day work-from-home)

Supportive and collaborative team culture

Job summary

A growing e-commerce company is looking for a proactive Operations Executive in Petaling Jaya to support daily operations, including customer inquiries and order processing. The role requires strong organizational skills and the ability to use digital tools effectively. No prior experience is necessary as comprehensive training will be provided. The job offers a friendly work environment and the chance to gain valuable experience in the e-commerce and furniture sectors.

Qualifications

• Comfortable using computers and digital tools.
• Strong organizational and multitasking abilities.
• Attention to detail and follow-through are important.

Responsibilities

• Respond to customer enquiries regarding products and orders.
• Process customer orders and coordinate with suppliers.
• Arrange deliveries with logistics partners.

Skills

Comfortable using computers and digital tools

Basic knowledge of Microsoft Excel / Google Sheets

Strong organizational and multitasking abilities

Good communication and coordination skills

Attention to detail

Education

SPM (Sijil Pelajaran Malaysia)

Job description

Job Summary:

We are looking for a proactive and organized Operations Executive to join Neo Livin. This role focuses on supporting daily operations including customer enquiries, order processing, supplier coordination, and delivery arrangements. The ideal candidate should be comfortable using digital tools and able to manage multiple operational tasks while maintaining accurate records. This role is suitable for someone who enjoys structured work, problem solving, and ensuring processes run smoothly. No prior experience is required as training will be provided.

Key Responsibilities:

Customer Enquiries & Support

• Respond to customer enquiries regarding products, delivery timelines, and order status.
• Assist customers with order placement, product information, and general support.
• Escalate complex enquiries or product issues when necessary.

Order Processing & Coordination

• Process customer orders and ensure order information is accurately recorded.
• Coordinate with suppliers to confirm stock availability and order details.
• Issue Purchase Orders (PO) and maintain accurate PO records.

Delivery Coordination

• Arrange deliveries with logistics partners and ensure orders are dispatched on time.
• Monitor delivery progress and update tracking information.
• Follow up on delivery issues and coordinate resolutions when needed.

Operations & Documentation

• Maintain accurate records for orders, supplier invoices, and delivery documents.
• Ensure trackers and systems are properly updated.
• Support the organization and filing of operational documents.

Product Listing Support

• Assist in updating product listings on the Neo Livin platform.
• Ensure product details such as descriptions, specifications, and images are accurate.

Administrative Support

• Provide general administrative support including documentation and correspondence.
• Assist with operational reporting and other office‑related tasks.

Ad‑Hoc Tasks

• Support operational projects and other tasks as assigned.
• Assist with internal coordination across marketing, operations, and product teams.

Qualifications:

Education

• Minimum qualification of SPM (Sijil Pelajaran Malaysia)

Experience

• No prior experience required. Training will be provided.

Skills

• Comfortable using computers and digital tools.
• Basic knowledge of Microsoft Excel / Google Sheets.
• Strong organizational and multitasking abilities.
• Good communication and coordination skills.
• Attention to detail.

Personal Attributes

• Responsible and dependable in completing tasks.
• Organized and detail‑oriented.
• Able to work independently and take initiative.
• Willing to learn and improve operational processes.
• Comfortable working in a fast‑paced environment.
• Ability to follow through on tasks and ensure updates and records are completed accurately.

Note: This role requires someone who is proactive in closing tasks and maintaining accurate records. Attention to detail and follow‑through are important for ensuring smooth daily operations.

What We Offer

Salary: RM2,000 – RM2,500 per month (depending on experience and suitability).

• A friendly working environment located at Common Ground, Jaya One, Petaling Jaya.

5-day work week (4 days on‑site, 1 day work‑from‑home).

• Opportunity to gain experience in a growing e‑commerce and furniture platform.
• Supportive and collaborative team culture.

How to Apply

Interested candidates are invited to submit their resume and a short cover letter detailing their interest in the role and any relevant skills.

Please send your application via the form on this page or email [e-mail] with the subject line: Operations Executive Application – [Your Name]

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