Operations Excellence Manager (Kuala Lumpur)

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A facilities management company seeks a professional in Kuala Lumpur to oversee petrol station operations. Responsibilities include ensuring compliance with regulations, managing contractor performance, and maintaining operational readiness. Applicants should have a Bachelor's Degree in a related field and 5 years of experience in maintenance management. Proficiency in Microsoft Office and exposure to retail petrol operations are desirable. The role involves strong interpersonal skills and the ability to communicate effectively in English and Bahasa Malaysia.

Qualifications

• Minimum 5 years of experience in asset and facility maintenance management.
• Prior exposure to retail petrol station operations is a strong advantage.
• Fair oral and written communication in English and Bahasa Malaysia.

Responsibilities

• Ensure all assigned work orders are completed with a minimum 95% first-time resolution rate.
• Track and report on operational KPIs including customer satisfaction.
• Lead proactive health and safety inspections and ensure regulatory compliance.

Skills

Asset and facility maintenance management

Interpersonal skills

Business improvement planning

Presentation skills

Education

Bachelor’s Degree in Engineering, Legal Studies, or Business Administration

Tools

Microsoft Office (Excel, Word, PowerPoint)

Oracle

SAP

Job description

Responsibilities

JOB DESCRIPTION

• Ensure all assigned work orders are completed with a minimum 95% first-time resolution rate, accurately classified and delivered on time in accordance with SLAs.
• Track and report on operational KPIs including compliance, downtime, service delivery, and customer satisfaction, ensuring alignment with performance targets specific to petrol station operations.
• Respond to customer feedback (CSI) and manage complaints via app and call center channels to maintain a balanced 50:50 submission ratio, ensuring prompt action and resolution.
• Maintain zero Lost Time Injury (LTI), no fatalities, and ensure Loss of Primary Containment (LOPC) incidents are kept below 100L/KG. Lead proactive health and safety inspections and ensure regulatory compliance.
• Ensure all site licenses and permits (e.g. fuel storage, environmental, local authority) are valid, renewed on time, and compliant with legal and statutory requirements.
• Oversee FM-related budgets, ensuring regulatory costs, vendor charges, and operational expenses are tracked, reported, and maintained within approved limits.
• Manage performance of contractors and vendors against agreed SLAs and KPIs; recommend corrective actions for non-conformance and conduct periodic inspections to ensure service quality.
• Ensure full documentation is completed during handover including manuals, certifications, schematics, and checklists to ensure operational readiness at each petrol station site.
• Provide operational leadership across engineering, executive, and supervisory teams; ensure effective team synergy, performance feedback, and development planning.
• Generate timely management reports, ensure accurate Oracle and SAP data input, and support technology adoption for efficient site management and continuous improvement.
  
  
  

Requirements

• Bachelor’s Degree in Engineering (any field), Legal Studies, or Business Administration from a university recognized by the Government of Malaysia.
• Minimum 5 years of experience in asset and facility maintenance management.
• Prior exposure to retail petrol station operations is a strong advantage.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) for reporting and analysis.
• Able to prepare business improvement plans and process documentation.
• Computer literate with ability to adapt to digital systems and tools (e.g., Oracle/SAP).
• Good interpersonal skills; able to build and maintain effective working relationships.
• Fair oral and written communication in English and Bahasa Malaysia.
• Confident in preparing and delivering presentations.