Operations & Customer Service Specialist

Twolink Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local logistics company in Malaysia is looking for a Customer Support Executive. This role involves managing customer inquiries, processing orders, and coordinating logistics. Candidates should have at least 2 years of experience in customer support and be skilled in using accounting or CRM software. Fluency in English, Malay, and Mandarin is essential to communicate effectively with clients. This position offers opportunities for growth in a dynamic work environment.

Qualifications

• Minimum of 2 years of customer support experience.
• Ability to adapt to different customer personalities.
• Fluency in English, Malay, and Mandarin.

Responsibilities

• Create and maintain debtors and creditors information.
• Respond to customer inquiries promptly.
• Coordinate delivery and logistics with companies.

Skills

Customer support

Organizational skills

Problem solving

Time management

Multi-tasking

Education

High school diploma or equivalent

Associate or bachelor's degree in business admin

Tools

Accounting software

CRM software

Job description

A local logistics company in Malaysia is looking for a Customer Support Executive. This role involves managing customer inquiries, processing orders, and coordinating logistics. Candidates should have at least 2 years of experience in customer support and be skilled in using accounting or CRM software. Fluency in English, Malay, and Mandarin is essential to communicate effectively with clients. This position offers opportunities for growth in a dynamic work environment.