Operations Analyst

Randstad Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Randstad Malaysia is seeking a candidate for a new operational analysis role in Kuala Lumpur. The successful applicant will extract and analyse data through Salesforce to provide insights to the operations team.

This position demands a strong analytical ability, advanced Excel skills, and a solid understanding of logistics and supply chain operations. Knowledge of Mandarin is beneficial due to stakeholder demographics. A Bachelor's degree is required for applicants.

Qualifications

• Strong aptitude for data manipulation, trend analysis, and report writing.
• Advanced Excel skills and experience with CRM/ERP tools.
• Solid grasp of logistics terminology, warehouse KPI tracking, and supply chain workflows.
• Experience in FMCG or consumer distribution is preferred.

Responsibilities

• Extract raw data from portal systems and utilise Salesforce for insights.
• Track and optimise core logistics and warehouse KPIs.
• Deliver actionable reporting to sales and operations leadership.

Skills

Data manipulation

Trend analysis

Report writing

Advanced Excel

CRM/ERP tools

Logistics terminology

Warehouse KPI tracking

Fleet capacity management

Supply chain workflows

Mandarin proficiency

Education

Bachelor Degree

Tools

Salesforce

Job description

about the company

the company is a major consumer goods distribution powerhouse in Malaysia, specialising in market expansion and capillary logistics for prominent Fast-Moving Consumer Goods (FMCG) and Consumer Packaged Goods (CPG) brands.

about the job

This is a brand-new role created to revive and drive operational analysis that has recently been stagnant. The successful candidate will act as a sole contributor, extracting raw data from portal systems and utilising Salesforce to deliver actionable data insights and reporting directly to the sales and operations leadership.

Key Focus Areas

The role centres heavily on tracking, crunching, and optimising 13 core logistics and warehouse KPIs, including:

• Warehouse speeds (picking, truck loading, delivery, and invoice returns).
• Inventory tracking (total branch, agency, and dormant stock analysis).
• Fleet efficiency (daily truck operation times, idling times, and route variations).

requirements

• Analytical Capability: A strong aptitude for data manipulation, trend analysis, and report writing.
• Technical Proficiency: Advanced Excel skills (ability to easily pivot and manipulate data) and comfort working with CRM/ERP tools like Salesforce and proprietary raw data portals.
• Domain Knowledge: A solid grasp of logistics terminology, warehouse KPI tracking, fleet capacity management, and supply chain workflows.
• Industry Experience: While open to candidates from non-FMCG backgrounds who possess strong logistics metrics experience, a background in FMCG or consumer distribution is highly preferred.
• Functional Extra: Prior experience with inventory forecasting.
• Communication/Culture: Proficiency in Mandarin is a strong advantage given the key stakeholder demographics and regional focus.

about the manager/team

• Works closely with a dedicated on-ground commercial execution and inventory monitoring team of 10 personnel.
• A fast-paced, collaborative, yet highly execution-driven logistics and distribution environment.

how to apply

If you are exploring new opportunities or would like to stay on our radar for upcoming roles, feel free to submit your application.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree