Operation Manager

AFITTY SDN. BHD; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

AFITTY SDN. BHD in Johor Bahru is seeking an experienced Operation Manager to lead our Johor Bahru office and act as the main operational contact for clients in Johor Bahru, Malacca, and across Malaysia.

You will oversee local operations, client engagement, government liaison, and business development, ensuring a hands-on, on-ground support beyond registration, bookkeeping, and tax filing.

Qualifications

• This role requires strong leadership in a client-facing environment.
• Experience in construction, manufacturing/factory, or engineering is preferred.
• Based in or willing to relocate to Johor Bahru with regional travel to Malacca.
• Excellent communication, interpersonal, organizational, and problem-solving abilities.
• Diploma or Bachelor's degree in Business Administration, Management or related field.

Responsibilities

• Lead and manage the Johor Bahru office team and day-to-day operations.
• Serve as the primary operational and business contact for clients in Malaysia.
• Liaise with local government agencies on licensing, permits, and regulatory matters.
• Host client visits and introduce the Johor Bahru/Iskandar Malaysia environment.
• Build and maintain relationships with local partners and networks.
• Coordinate with accounting/tax teams to deliver seamless client experience.
• Identify local business development opportunities, especially in construction and manufacturing.
• Report to the Singapore head office on local operations and client matters.

Skills

Leadership

Client-facing

Communication

Interpersonal skills

Problem-solving

Organizational skills

Education

Bachelor's or Diploma in Business Administration/Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an experienced Operation Manager to lead our Johor Bahru office and act as the primary operational and business point of contact for our clients in Johor Bahru, Malacca and across Malaysia. This role complements our professional accounting and tax team — while the Accounting Manager leads financial reporting and compliance, the Operation Manager leads local operations, client engagement, government liaison and business development.

This is a client-facing leadership role. Many of our clients are regional and international investors and businesses entering the Johor Bahru / Iskandar Malaysia and Malacca markets. The successful candidate will host client visits, introduce the local business environment, connect clients with government agencies and local partners, and lead the local team in delivering hands-on, on-the-ground support beyond company registration, bookkeeping and tax filing.

Key Responsibilities

• Lead and manage the Johor Bahru office team, overseeing day-to-day operations, administration and local business support
• Serve as the primary point of contact for clients on operational and business matters, working alongside the Accounting Manager and professional team
• Liaise with local government agencies and authorities on licensing, permits, and other regulatory or administrative matters on behalf of clients
• Host and receive client visits from regional and international investors, introducing the Johor Bahru / Iskandar Malaysia and Malacca business environment
• Build and maintain relationships with local partners, government contacts, and business networks in Johor Bahru and Malacca
• Support clients beyond company registration, accounting and tax filing — providing practical, on-the-ground operational assistance to help them establish and run their business locally
• Coordinate closely with the accounting/tax team to ensure a smooth, joined-up client experience
• Identify and support local business development opportunities, with particular relevance to the construction, manufacturing/factory, and engineering sectors
• Manage office administration, logistics and vendor relationships for the Johor Bahru team
• Report to and coordinate regularly with the Singapore head office on local operations and client matters

Requirements

• Minimum 3–5 years of managerial or supervisory experience gained in a commercial / corporate environment (not limited to professional services or audit firm background)
• Prior working experience within or exposure to construction, manufacturing/factory, or engineering industries preferred
• Strong familiarity with the local Johor Bahru business, government and regulatory environment
• Prior experience in client-facing roles, including hosting, receiving and engaging with clients or business partners
• Based in or willing to relocate to Johor Bahru, with willingness to travel locally to Malacca and support client site visits
• Strong communication, interpersonal, organizational and problem-solving skills
• Diploma or Bachelor's Degree in Business Administration, Management or a related field preferred
• Comfortable operating with autonomy and taking ownership of a newly established, high-visibility leadership role