Operating Effectiveness Manager

Cigna Health and Life Insurance Company; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Private Medical Insurance

Hybrid working environment

Educational development program

Job summary

Cigna Healthcare in Malaysia invites an experienced Operating Effectiveness Manager to lead a team of Lean Six Sigma consultants across global processes. You will identify gaps, optimize workflows, and drive improvement projects in a fast-paced, data-driven environment.

The role emphasizes stakeholder engagement with senior leaders, cross-functional collaboration, and the design of long-term transformation plans to enhance efficiency and service quality across multiple business areas.

Qualifications

• 10+ years in transformation roles within large organizations.
• Experience supporting business projects and improvement initiatives.
• Strong communication, presentation and stakeholder engagement skills.
• Ability to manage evolving environments and priorities.
• Solid understanding of business processes and operating best practices.
• Familiarity with Agile and DevOps methodologies.

Responsibilities

• Mentor Lean Six Sigma consultants on project management.
• Upskill resources on Lean Six Sigma methodologies.
• Validate process maps and identify gaps.
• Build relationships with senior leaders across books of business.
• Drive innovation programs aligned to strategic objectives.
• Engage teams to generate executive insights through data analysis.
• Design long‑term transformation plans and present improvement proposals.
• Coordinate project plans with multiple stakeholders.
• Deliver changes through presentations, documentation, training, and engagement.
• Collaborate with change enabling teams to measure impact after implementation.

Skills

People management

Stakeholder engagement

Communication

Problem-solving

Project coordination

Change management

Education

Six Sigma certification

Masters degree

Tools

Visio

PowerPoint

Excel

Agile

DevOps

Job description

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well‑being, and peace of mind of those we serve. You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work. We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

As an Operating Effectiveness Manager, you lead a team of consultants who conduct deep dive assessments and process review initiatives across operational areas to identify gaps, optimize workflows, and support improvement projects. You work in a dynamic, fast-paced environment where creativity, data driven thinking, and strong stakeholder engagement are key. This role also supports cross functional project teams and contributes to continuous improvement within a diverse, global department comprising ISO 9001, Knowledge Xchange, and Process Engineering.

What You’ll Do

• Mentor Lean Six Sigma consultants on their day-to-day project management
• Upskill resources on Lean Six Sigma methodologies.
• Validate process maps, assess current workflows, and help identify gaps or structural issues that require improvement.
• Build stakeholder relationships with senior leaders across various books of business.
• Drive innovation programs aligned to their strategic objectives.
• Engage proactively with teams and systems to generate executive insights through data analysis, and support evidence-based recommendations.
• Design long le tranformation plans and present improvement proposals that enhance efficiency and operational outcomes across different business areas.
• Coordinate project plans, working with multiple stakeholders to test, validate, and implement process changes.
• Deliver changes effectively through clear presentations, documentation, training, and stakeholder engagement.
• Collaborate with change enabling teams—including Automation, Quality Assurance, Planning, NPS, Data & Analytics, Knowledge Xchange, and Learning & Development—to support delivery and measure impact after implementation.

What You’ll Bring

• At least 10 years of experience in a transformation role at Cigna or a similar business.
• Experience supporting business projects, improvement initiatives, or acting as a subject matter expert.
• Strong communication, presentation, and stakeholder engagement skills.
• Ability to work effectively in evolving environments, manage competing priorities, and follow work through to completion.
• Solid understanding of business processes, structures, and operational best practices.
• Familiarity with Agile and DevOps methodologies.

Skills

• Soft Skills
  • People management across consulting teams
  • Strong collaboration skills with the ability to engage colleagues across functions and geographies
  • Clear verbal and written communication to support analysis, presentations, and training
  • Problem-solving and critical thinking capabilities, with creativity in approaching complex challenges
  • Ability to plan, coordinate, and manage multiple tasks in a fast-paced environment
  • Openness to learning and continuous improvement
• Technical / Functional Skills
  • Six Sigma or similar process improvement certification
  • Proficiency in process mapping and flowchart creation tools, including Visio
  • Strong working knowledge of PowerPoint and Excel
  • Understanding of Agile concepts
  • Knowledge of business process design and improvement techniques
  • Process automation exposure, or project/change management experience

Nice to Have (optional)

• Masters degree in business management.
• ISO Certification / Auditing experience

Why Join Us

• Competitive salary.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee wellbeing benefits.
• Educational development program to support your professional growth.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.