Open Systems Support Engineer - 3DS/Rewards system

Accenture

Kuala Lumpur

On-site

MYR 90,000 - 140,000

Full time

3 days ago

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Job summary

Accenture is seeking an experienced Open Systems Application Support Engineer to join the Cards Technology team in Malaysia. You will provide L3 support for critical Cards applications, including 3DS and Rewards platforms, and collaborate with cross-functional teams to ensure system stability and delivery.

You will develop and enhance Java applications using Spring Boot and Hibernate, analyze production incidents, and participate in SDLC activities.

Qualifications

3–5 years of experience in application development and production support.
Strong hands-on experience with Java, Spring Boot and Hibernate / JPA.
Experience supporting mission-critical applications in an Open Systems environment.
Strong troubleshooting, debugging and problem-solving skills.
Experience in Banking or Financial Services industry.
Exposure to Cards and Payments systems.
Understanding of transaction processing and production support.
Good understanding of SDLC methodologies and software delivery practices.
Experience working in Agile and DevOps environments.

Responsibilities

Provide L3 production support for Cards applications, including 3DS and Rewards platforms.
Investigate production incidents, perform root cause analysis, and implement permanent solutions.
Develop, maintain, and enhance applications using Java, Spring Boot, and Hibernate.
Monitor application performance and identify improvement opportunities.
Support deployments, releases, and post-implementation activities.
Collaborate with business users, QA, infrastructure teams, and vendors to resolve issues.
Participate in the full SDLC from analysis to support.
Ensure compliance with change and release management procedures.
Prepare and maintain technical documentation and runbooks.
Provide after-hours support for critical production incidents.

Skills

Java

Spring Boot

Hibernate / JPA

Open Systems

Troubleshooting

Incident management

Tools

Git

Bitbucket

Jenkins

Aldon

Jira

Confluence

Remedy

Control-M

JBoss EAP

WebLogic

Tomcat

IBM WebSphere

J2EE

Job description

We are seeking an experienced Open Systems Application Support Engineer to join our Cards Technology team. This role is responsible for providing Level 3 (L3) application support, maintenance, enhancement, and delivery services for critical Cards applications, including 3D Secure (3DS) and Rewards platforms.

The ideal candidate will have strong hands-on experience in Java application development, production support, troubleshooting, and incident management within a banking or financial services environment. The role requires collaboration with cross-functional teams to ensure application stability, operational excellence, and successful project delivery.

Key Responsibilities

Provide L3 production support for Cards applications, including 3DS and Rewards platforms.
Investigate production incidents, perform root cause analysis, and implement permanent solutions.
Develop, maintain, and enhance applications using Java, Spring Boot, and Hibernate.
Monitor application performance and proactively identify improvement opportunities.
Support application deployments, releases, and post-implementation activities.
Collaborate with business users, QA teams, infrastructure teams, and vendors to resolve technical issues.
Participate in the full Software Development Lifecycle (SDLC), including analysis, development, testing, deployment, and support.
Ensure compliance with change management, release management, and operational procedures.
Prepare and maintain technical documentation, support guides, and operational runbooks.
Provide after-hours support when required for critical production incidents.

Required Skills & Experience

Core Technologies

3-5 years of experience in application development and production support.
Strong hands-on experience with:
Java
Spring Boot
Hibernate / JPA
Experience supporting mission-critical applications in an Open Systems environment.
Strong troubleshooting, debugging, and problem-solving skills.

Banking & Cards Domain

Experience working in the Banking or Financial Services industry.
Exposure to Cards and Payments systems.
Understanding of transaction processing and application support in a production environment.

Development & Delivery