Online Sales & Service (OSS) Executive

Aglow Medical Group Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Aglow Medical Group Sdn Bhd is seeking an Online Sales & Service (OSS) representative to manage online inquiries, convert leads into customers, and provide exceptional client support. You will perform high-volume outbound calls, qualify leads, and collaborate with marketing to improve lead quality and sales performance.

The role emphasizes professional communication, CRM logging, and achieving sales targets.

Qualifications

• Experience handling high-volume outbound sales calls.
• Ability to identify and qualify potential leads through conversations and research.
• Ability to persuade prospects by understanding needs and presenting solutions.

Responsibilities

• Conduct high-volume outbound calls to prospective clients to introduce products/services and generate interest.
• Identify and qualify potential leads through phone conversations, follow-up calls, and market research.
• Persuade potential clients to make purchases by understanding their needs, presenting tailored solutions, and addressing objections.
• Achieve and exceed individual sales targets while contributing to overall team sales goals.
• Provide excellent customer service by responding to inquiries, resolving concerns, and guiding clients through the sales process.
• Accurately record and manage client interactions, follow-ups, and sales activities within the CRM system.

Skills

Outbound calls

Lead qualification

CRM management

Cross-functional collaboration

Sales target achievement

Customer service

Communication quality

Tools

CRM system

Job description

The Online Sales & Service (OSS) role is responsible for managing online sales inquiries, converting leads into customers, and providing excellent client support. This role involves proactive outbound calls, effective communication with potential clients, and collaboration with the marketing team to improve lead quality and sales performance.

Key Responsibilities

• Conduct high-volume outbound calls to prospective clients to introduce products/services and generate interest.
• Identify and qualify potential leads through phone conversations, follow‑up calls, and market research.
• Persuade potential clients to make purchases by understanding their needs, presenting tailored solutions, and addressing objections.
• Achieve and exceed individual sales targets while contributing to overall team sales goals.

Product Knowledge

• Maintain a thorough understanding of company products and services to provide accurate information and highlight key benefits to clients.
• Clearly explain treatments, promotions, and packages to clients in a professional and informative manner.

Customer Service

• Provide excellent customer service by responding to inquiries, resolving concerns, and guiding clients through the sales process.
• Ensure clients have a positive and smooth experience from the first inquiry to appointment booking or purchase.
• Accurately record and manage client interactions, follow‑ups, and sales activities within the CRM system.
• Maintain organized records of client communications and sales progress.

Reporting & Performance Tracking

• Generate and analyze sales performance reports to track progress, identify trends, and improve sales performance.
• Provide insights to management on client behavior, objections, and sales opportunities.

Collaboration with Marketing Team

• Work closely with the marketing team by providing feedback on advertisements, campaigns, and lead quality.
• Share insights from client interactions to help improve marketing strategies and generate more qualified leads.

Communication Quality Control

• Ensure all client communications are professional, accurate, and aligned with the company’s brand standards.
• Maintain clear and effective communication when explaining treatments, services, and promotional campaigns.

Sales Process Improvement

• Continuously refine sales approaches and scripts based on client feedback and performance data.
• Share effective sales strategies and insights with the team to improve conversion rates and client engagement.

Compliance & Ethical Sales Practices

• Ensure all sales communications comply with company policies and regulatory guidelines.
• Provide accurate information to clients without overpromising results, maintaining ethical sales practices at all times.

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned from a single clinic to a network of 20 clinics within a remarkable 4.5-year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands include AGLOW CLINIC , a leading Aesthetic Clinic Chain; DR. ALGOW, specializing in professional medical skincare products; ACT HEALTH CLINIC, promoting wellness and regenerative medicine; and AGLOW HAIR CENTER, specializing in hair growth treatment.

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned from a single clinic to a network of 20 clinics within a remarkable 4.5-year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands include AGLOW CLINIC , a leading Aesthetic Clinic Chain; DR. ALGOW, specializing in professional medical skincare products; ACT HEALTH CLINIC, promoting wellness and regenerative medicine; and AGLOW HAIR CENTER, specializing in hair growth treatment.