NOC (Network Operations Center) Analyst

TG HUMAN RESOURCE MANAGEMENT SERVICES SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading HR management firm in Kuala Lumpur is seeking a NOC Analyst to monitor and maintain network infrastructure. The ideal candidate will have a Bachelor’s degree in Computer Science or IT and 1–3 years of experience in network monitoring. Responsibilities include responding to alerts, conducting routine checks, and collaborating with IT teams. Strong analytical and communication skills are essential. This role requires availability for a 24/7 shift environment.

Qualifications

• 1–3 years of experience in network monitoring or IT support roles.
• Familiarity with networking protocols (TCP/IP, DNS, DHCP, SNMP).
• Ability to work in a 24/7 shift environment.

Responsibilities

• Monitor network systems, servers, and applications.
• Respond to alerts and incidents to ensure minimal downtime.
• Conduct routine health checks and performance analysis.

Skills

Network monitoring

Troubleshooting

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science, IT or related field

Tools

SolarWinds

ServiceNow

Jira

Job description

The NOC Analyst is responsible for monitoring, maintaining, and supporting the organization's and/or client’s network infrastructure to ensure optimal performance and uptime. This role involves real-time incident detection, troubleshooting, escalation, and resolution of network-related issues across various platforms and technologies

I acknowledge that I have read, understood and agree to TG Group Data Protection Policy, and consent to thecollection, use and/or disclosure of my personal data by TG Group for the purposes set out in the Policy.

In the event that TG Group has receive my job application or personal data from any third party pursuant to thepurposes set out in the Policy, I warrant that such third party has been duly authorised by me to disclose mypersonal data to TG Group for the purposes set out in the Policy.

I acknowledge that the personal data provided by me is accurate and complete.

If you have any enquiries or feedback on TG Group personal data protection policies and procedures; or if you wishto make any request, you may contact us as follows:

• Monitor network systems, servers, and applications using NOC tools and dashboards
• Respond to alerts and incidents in a timely manner, ensuring minimal downtime
• Perform initial troubleshooting and escalate complex issues to appropriate teams
• Perform triage to assess severity and impact of incidents.
• Escalate issues to appropriate teams (e.g., network engineers, system admins) based on predefined protocols
• Maintain detailed incident logs and documentation for all events and resolutions
• Collaborate with internal IT teams and external vendors to resolve network issues
• Conduct routine health checks and performance analysis of network components
• Participate in disaster recovery and business continuity planning exercises
• Provide shift handover reports and contribute to continuous improvement initiatives

Job Requirements:

• Open for Malaysian citizen Only
• Minimum at Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 1–3 years of experience in network monitoring or IT support roles
• Familiarity with NOC tools (e.g., SolarWinds)
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP, SNMP)
• Familiarity with ticketing tools e.g. ServiceNow, Remedy, Jira, etc is a PLUS.
• Ability to work in a 24/7 shift environment, including weekends and holidays
• Strong analytical and problem-solving skills
• Excellent communication and documentation skills