Night-Shift Roadside Support Coordinator

ONE SUITE CONSULTANCY; Iskandar Puteri; On-site; MYR 22,000 - 39,000; Full time

Job summary

ONE SUITE CONSULTANCY is seeking an On-Site Recovery Customer Service Operator for an overnight role. You will manage the overnight roadside assistance hotline, understand customer issues, and coordinate with on-site recovery drivers to deliver prompt service.

The ideal candidate communicates confidently in English, stays organized during busy periods, and handles multiple recovery jobs at once while maintaining thorough records and timely quotations.

Qualifications

• Excellent customer service and clear communication under pressure.
• Able to multitask and coordinate multiple recovery jobs simultaneously.
• Comfortable using WhatsApp and other messaging apps for coordination.

Responsibilities

• Answer calls and messages for overnight roadside assistance.
• Provide tyre or battery quotations and coordinate with drivers.
• Maintain records of enquiries, jobs, and outcomes; escalate when needed.

Skills

Customer service

Communication

Multitasking

Organisational skills

Decision making

Tools

WhatsApp

Job description

ONE SUITE CONSULTANCY is seeking an On-Site Recovery Customer Service Operator for an overnight role. You will manage the overnight roadside assistance hotline, understand customer issues, and coordinate with on-site recovery drivers to deliver prompt service.

The ideal candidate communicates confidently in English, stays organized during busy periods, and handles multiple recovery jobs at once while maintaining thorough records and timely quotations.