New Business & Policy Underwriting Executive

Prudential plc; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Prudential plc is seeking an Assistant Underwriter for the Mass Agency channel to support new business and policy underwriting. The role involves assessing and underwriting life, disability, critical illness, accidental and health cases within delegated authority to deliver timely, accurate decisions.

You will coordinate with internal stakeholders and agency partners, maintain service standards, and contribute to customer onboarding while upholding regulatory requirements and quality controls.

Qualifications

• Recent graduate, or 1–3 years of relevant experience in the insurance, life/health, or related industry.
• Knowledge of monitoring individual and team KPIs, workload distribution, and productivity/quality improvement.
• Familiarity with quality assurance in underwriting operations and corrective actions.
• Solid foundational knowledge of life/health products and mass agency underwriting workflow.
• Awareness of governance, risk, and regulatory requirements and escalation practices.

Responsibilities

• Assess and underwrite life, disability (TPD), critical illness, critical illness income, accidental and health cases within delegated authority; refer beyond limits for review.
• Manage and clear underwriting cases accurately within turnaround times and prioritise urgent cases.
• Ensure underwriting decisions, documentation and handling comply with policies, procedures, and regulatory requirements; escalate risks promptly.
• Coordinate with internal stakeholders and agency partners to provide timely case updates and respond to inquiries.
• Track productivity and quality against KPIs and surface recurring issues or gaps for management follow-up.

Skills

Analytical ability

Interpersonal skills

Written communication

Verbal communication

Decision making

Education

Biomedical/Health Science degree

Job description

Prudential plc is seeking an Assistant Underwriter for the Mass Agency channel to support new business and policy underwriting. The role involves assessing and underwriting life, disability, critical illness, accidental and health cases within delegated authority to deliver timely, accurate decisions.

You will coordinate with internal stakeholders and agency partners, maintain service standards, and contribute to customer onboarding while upholding regulatory requirements and quality controls.