Network & Security Analyst - 24/7 NOC Support | Hybrid

Logicalis GmbH; Malaysia; Hybrid; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Supportive team environment

Flexible working arrangements

Opportunities for learning and development

Job summary

Logicalis GmbH is seeking a Network & Security Analyst to join our team in Malaysia. This role involves delivering first-level support for network-related requests, ensuring compliance with customer service level agreements, and serving as a primary point of contact for escalated issues.

The ideal candidate will have at least 1 year of experience in a NOC or Data Centre environment and hold a relevant Bachelor’s degree. Knowledge of industry certifications such as NSE/CCNA is preferred. The position offers a hybrid working model and diverse opportunities for professional growth.

Qualifications

• Minimum 1 year experience in a NOC or Data Centre support environment.
• General understanding of LAN/WAN/Voice/Security/Server technologies.
• Able to work on 12 hours rotational shift including weekends.

Responsibilities

• Provide first and second level technical support for customer fault escalations.
• Ensure all policies, procedures and work instructions are followed.
• Provide consultancy to business clients regarding service availability.

Skills

Customer focus

Technical support

Troubleshooting

Knowledge of LAN/WAN/Voice/Security/Server technologies

Education

Bachelor's degree in IT or equivalent

Industry certification (NSE/CCNA/Aruba)

Tools

MS Office

Job description

Logicalis GmbH is seeking a Network & Security Analyst to join our team in Malaysia. This role involves delivering first-level support for network-related requests, ensuring compliance with customer service level agreements, and serving as a primary point of contact for escalated issues.

The ideal candidate will have at least 1 year of experience in a NOC or Data Centre environment and hold a relevant Bachelor’s degree. Knowledge of industry certifications such as NSE/CCNA is preferred. The position offers a hybrid working model and diverse opportunities for professional growth.