Multiskilled MedTech Technical Support Specialist

Becton Dickinson; Kuala Lumpur; On-site; MYR 78,000 - 134,000; Full time

Job summary

BD is seeking a Connected Med Management Technical Support Specialist (multiskilled) in Kuala Lumpur to resolve complex issues, handle escalations, and coordinate with field service teams. You will work across two core BD products, demonstrate server-to-station understanding, and support two products in parallel.

The role requires a Bachelor’s degree or 4+ years of experience, 3+ years SQL, Windows Server administration, and strong communication skills to translate technical concepts to

Qualifications

• Bachelor's degree in CS/IT/IS or 4+ years equivalent experience.
• MS SQL experience (3+ years) and Windows Server admin knowledge.
• CompTIA A+ or N+ preferred.
• Ability to explain technical solutions to non-technical users.

Responsibilities

• Provide technical support and resolve complex, time-sensitive issues.
• Escalate and dispatch cases to field service when needed.
• Document case notes clearly and maintain data quality.

Skills

Technical troubleshooting

Customer service

Effective communication

Education

Bachelor's degree in CS/IT/IS or 4+ years

Tools

Microsoft SQL

Windows Server

VMware

Active Directory

Job description

BD is seeking a Connected Med Management Technical Support Specialist (multiskilled) in Kuala Lumpur to resolve complex issues, handle escalations, and coordinate with field service teams. You will work across two core BD products, demonstrate server-to-station understanding, and support two products in parallel.

The role requires a Bachelor’s degree or 4+ years of experience, 3+ years SQL, Windows Server administration, and strong communication skills to translate technical concepts to