Multilingual Precertification & Customer Care Specialist

MSH SEA SDN BHD; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

MSH SEA SDN BHD is seeking a Precertification & Customer Care Executive in Kuala Lumpur to deliver outstanding customer service to insured members. You will manage high-volume calls, handle policy benefits, claim statuses, and LOG issuance while coordinating with the medical team for complex approvals.

The role requires English fluency and strong communication skills, with additional languages considered a plus.

Qualifications

• Diploma or Bachelor’s Degree in Medical Sciences, Languages, Office Administration, or a related field.
• Prior experience or internships in Insurance industry, Third Party Administration (TPA), or call centers (preferred but not mandatory).
• Customer service roles in fast-paced, high-call-volume environments.
• Fluency in English (spoken and written) is mandatory, with strong communication skills and the ability to handle complex inquiries.
• Additional language skills (spoken and written) - Mandarin, French, Japanese, Thai, Korean, Spanish are a plus and may result in higher compensation.

Responsibilities

• Deliver outstanding customer service to insured members by managing incoming and outgoing calls efficiently.
• Handle a high volume of calls while maintaining accuracy and professionalism in providing information and solutions to members.
• Process member queries related to policy benefits, claim status, and adjustments.
• Issue LOGs for members’ medical care, ensuring compliance with policy terms and limits.
• Coordinate with the medical team to address emergency cases or complex approvals.
• Identify and escalate complaints, unresolved cases, or potential fraud to supervisors or managers promptly.
• Analyze processes and recommend improvements to optimize call management and overall service delivery.

Skills

English proficiency

Multilingual capability

Customer service

Communication skills

Call center experience

Microsoft Office proficiency

Education

Diploma or Bachelor's Degree in Medical Sciences or related field

Further studies in Languages or Office Administration

Tools

Microsoft Office

Email management

General IT literacy

Job description

MSH SEA SDN BHD is seeking a Precertification & Customer Care Executive in Kuala Lumpur to deliver outstanding customer service to insured members. You will manage high-volume calls, handle policy benefits, claim statuses, and LOG issuance while coordinating with the medical team for complex approvals.

The role requires English fluency and strong communication skills, with additional languages considered a plus.