Multilingual IT Service Desk – APAC Support (Mandarin/English)

HPE SOLUTIONS (M) SDN BHD; Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Job summary

HPE SOLUTIONS (M) SDN BHD in Malaysia is seeking a Junior IT Service Desk professional to provide online assistance and end-user support across APAC and China, handling calls, emails, and tickets remotely while meeting SLA targets.

The role involves troubleshooting hardware, software, and network issues on Windows and Mac platforms, with Google Cloud instruments and enterprise software basics, and logging incidents for escalation when needed.

Qualifications

• Minimum Diploma in Information Technology related field.
• 1 to 3 years experience in IT Service Desk or IT Helpdesk in shared service environment.
• Familiarity with Microsoft Active Directory, MS Windows OS, MS Office 365, Remote desktop tools and basic IT troubleshooting.
• Proficiency in Mandarin (spoken and written) and English (spoken and written).
• Cantonese spoking will be in advantage.

Responsibilities

• Multilingual communication with fluent Mandarin, Cantonese and English to assist users across regional IT support inclusive APAC and China.
• Serve as primary point of contact for end-users needing technical assistance, troubleshoot hardware, software and network issues remotely while meeting SLA
• Provide technical support to handle requests via phone, email, chat and ticketing systems
• Perform diagnostics and troubleshooting of common IT issues involving Microsoft Windows / Apple MAC operating systems, Microsoft Office suites, basic networking, enterprise software, and hardware peripherals
• Accurately log, track, diagnose, and elevate complex technical incidents to Level 2/Level 3 resolver groups
• Update knowledge base to improve first contact resolution rates.

Skills

Multilingual communication

Mandarin proficiency

Cantonese

English proficiency

Education

Diploma in Information Technology

Tools

Microsoft Active Directory

MS Windows OS

MS Office 365

Remote desktop tools

Job description

HPE SOLUTIONS (M) SDN BHD in Malaysia is seeking a Junior IT Service Desk professional to provide online assistance and end-user support across APAC and China, handling calls, emails, and tickets remotely while meeting SLA targets.

The role involves troubleshooting hardware, software, and network issues on Windows and Mac platforms, with Google Cloud instruments and enterprise software basics, and logging incidents for escalation when needed.