Multichannel Customer Support Specialist

Sime Darby; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Malaysia is seeking a Customer Service Executive to secure service appointments and handle inbound and outbound communications. The ideal candidate must possess SPM qualifications and be fluent in English and Bahasa Malaysia, with Mandarin fluency considered an asset. Responsibilities include managing email inquiries, live chats, and customer feedback surveys, while ensuring data accuracy in the CRM system. Experience in customer service is desired, making this an excellent opportunity for motivated individuals looking to advance their careers.

Qualifications

• At least 2 years of working experience in Customer Service.
• Proficiency in English, Mandarin is an advantage.

Responsibilities

• Secure service appointments from various inbound/outbound sources to meet KPIs.
• Handle inbound and outbound calls.
• Communicate with customers through email and live chats.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Fluency in Mandarin

Customer service skills

Education

SPM qualifications

Job description

A leading service provider in Malaysia is seeking a Customer Service Executive to secure service appointments and handle inbound and outbound communications. The ideal candidate must possess SPM qualifications and be fluent in English and Bahasa Malaysia, with Mandarin fluency considered an asset. Responsibilities include managing email inquiries, live chats, and customer feedback surveys, while ensuring data accuracy in the CRM system. Experience in customer service is desired, making this an excellent opportunity for motivated individuals looking to advance their careers.