Multichannel Customer Experience Specialist

KHIND Malaysia; Johor Bahru; On-site; MYR 27,000 - 42,000; Full time

Job summary

KHIND Malaysia is seeking a Customer Relations Executive to deliver outstanding service across email, calls, WhatsApp and marketplace platforms. You will respond to inquiries, resolve issues, and support customers throughout the purchase journey.

You will coordinate with internal teams, manage payments and orders, understand the Rent-To-Own model, and help improve product listings based on feedback while maintaining accurate records of customer interactions.

Responsibilities

• Respond to customer enquiries via email, inbound calls, WhatsApp, and marketplace platforms.
• Provide accurate information on products, pricing, and online purchases.
• Manage social media comments and messages while maintaining positive customer engagement.
• Coordinate with internal teams to resolve customer issues and ensure timely follow-ups.
• Handle pending payments and cases while tracking their progress.
• Understand the Rent-To-Own business model and support order processing, invoicing, shipping, and after-sales activities.
• Work closely with the Commercial team to improve product descriptions based on customer feedback.
• Continuously identify opportunities to enhance the customer experience and maintain accurate records of customer interactions.

Job description

KHIND Malaysia is seeking a Customer Relations Executive to deliver outstanding service across email, calls, WhatsApp and marketplace platforms. You will respond to inquiries, resolve issues, and support customers throughout the purchase journey.

You will coordinate with internal teams, manage payments and orders, understand the Rent-To-Own model, and help improve product listings based on feedback while maintaining accurate records of customer interactions.