Mortgage Specialist - MGR

UOB; Kuantan; On-site; MYR 48,000 - 72,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a Mortgage Servicing professional to support customers with mortgage products and services. The role covers servicing residential mortgage loans, processing payments, and managing relationships with investors and delinquencies. You will implement sales policies and drive revenue through service excellence.

The position emphasizes strong customer focus within a leading regional bank; equal opportunity employer and opportunities for career growth.

Qualifications

• Experience in mortgage servicing or retail banking preferred.
• Ability to support customers with products, solutions and services.
• Understanding of loan processing, investor relations and delinquency handling.

Responsibilities

• Sales - Mortgage Servicing is responsible for new business and revenue generation, supporting customers in finding products, solutions, and services that best meet their needs.
• Sets the direction and policies for sales activities, and manages the execution of these plans.
• Mortgage Servicing covers activities related to servicing residential mortgage loans, including processing payments, managing investor relations, collecting on delinquent loans, and working through the default process.
• The Portfolio Retention aspect focuses on maintaining relationships with customers with outstanding mortgage or home equity loans within the servicing portfolio.

Skills

Mortgage servicing

Sales

Customer support

Financial services

Job description

Company

2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Sales - Mortgage Servicing is responsible for new business and revenue generation, supporting customers in finding products, solutions, and services that best meet their needs. Sets the direction and policies for sales activities, and manages the execution of these plans. Mortgage Servicing covers activities related to servicing residential mortgage loans, including processing payments, managing investor relations, collecting on delinquent loans, and working through the default process. The Portfolio Retention Sales area is responsible for establishing and maintaining relationships with customers who have outstanding mortgage or home equity loans within the firm's servicing portfolio, and may be at risk for prepayment. Activities include mortgage origination and interaction with Loan Fulfillment areas. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements

Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.