Mortgage Specialist, Klang Valley

HSBC Bank Malaysia Berhad; Puchong; On-site; MYR 67,000 - 112,000; Full time

Job summary

HSBC Bank Malaysia Berhad, within International Wealth and Personal Banking (IWPB), seeks a Mortgage Specialist to grow mortgage business and cross-sell wealth products. You will collaborate with Premier Relationship Bankers and managers to refer potential premier customers and deliver strong sales performance.

The role requires 1-3 years in mortgage products within banking or financial services, plus excellent communication and a customer-centric mindset.

Qualifications

• Graduates with minimum 5 credits in SPM and above.
• 1-3 years of mortgage experience in banking or financial services.
• Strong communication skills and ability to work well in teams.
• Mandarin language capabilities welcomed.
• Financial planning skills to identify and meet customer needs.
• Customer-centric with a focus on delivering quality service.

Responsibilities

• Grow the mortgage business and cross-sell wealth products as defined by the bank.
• Partner with Premier Relationship Bankers and Managers to refer potential premier customers.
• Deliver individual performance and drive overall sales results.
• Advocate the Personal Banking Proposition and leverage opportunities while maintaining customer centricity.
• Deliver high standards of service levels as defined by the bank and ensure compliant processes.

Skills

Strong communication skills

Teamwork

Financial planning

Customer-centric

Mandarin language

Education

SPM with minimum 5 credits

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC International Wealth and Personal Banking.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help ourcustomers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of openingup a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (IWPB) team in the role of Mortgage Specialist working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

• Responsible in growing the Mortgage business and cross-sell wealth products and services as determined by the bank
• Partner with Premier Relationship Bankers and Managers in referring potential premier customers
• Responsible in delivering individual performance and driving overall sales performance
• Responsible in advocating the Personal Banking Proposition, leveraging opportunities whilst ensuring customer centricity
• Deliver high standard of service levels as defined by the bank, providing best in class customer engagement and experience
• To ensure compliance with products and sales policies, procedures and guidelines set by the Bank and relevant authorities are adhered and complied to at all times

Qualifications - Internal

• Graduates with minimum 5 credits in SPM and above
• Fresh graduates are encouraged to apply, training will be provided
• 1-3 years of experience in mortgage products within the banking or financial services industry is required
• Strong communication skills and ability to work well in teams. Individuals with Mandarin speaking capabilities are welcomed to apply
• Skilled at financial planning coupled with the ability to identify, analyse, and meet customer’s needs
• Individuals who are customer centric with a strong focus on delivering quality service

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.