Mortgage Consultant

Jobstreet Malaysia; Johor Bahru; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Professional development

Flexible work

Job summary

DREAM TRI ASSOCIATION in Johor Bahru is seeking an experienced Mortgage Consultant to join our financial services team. You will guide clients through mortgage options, assess financial needs and support them through applications from start to finish.

This full-time role emphasizes strong communication, attention to detail and compliance, with a focus on building lasting client relationships and achieving departmental targets in a dynamic banking environment.

Qualifications

• 2–3 years' experience in mortgage lending or advisory.
• Strong knowledge of mortgage products and lending criteria.
• Excellent communication and ability to explain complex concepts clearly.
• Proven ability to build rapport and manage client relationships.
• Understanding of Malaysian mortgage regulations and compliance.
• Proficiency in Microsoft Office and mortgage software systems.
• Professional qualifications in financial services or banking (preferred).

Responsibilities

• Conduct comprehensive financial assessments to understand clients' mortgage requirements.
• Present a range of mortgage products and solutions that align with client needs.
• Explain mortgage terms, conditions, interest rates and repayment options clearly.
• Assist clients with mortgage applications and guide them through the approval process.
• Build and maintain strong client relationships with consistent follow-up and support.
• Collaborate with underwriting and compliance teams to ensure accurate documentation.
• Stay updated on mortgage products, market trends, and regulatory changes.
• Meet sales targets and contribute to departmental goals.
• Provide exceptional customer service and support throughout the mortgage journey.

Skills

Mortgage knowledge

Client relations

Communication

Numeracy

Sales targets

Regulatory understanding

Education

Professional qualifications in financial services or banking

Tools

Microsoft Office

Mortgage software systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an experienced Mortgage Consultant to join the team at DREAM TRI ASSOCIATION. This is a full-time position based in Johor Bahru, Johor. As a Mortgage Consultant, you will be at the forefront of our client relationships, providing expert guidance and support to individuals and families seeking mortgage solutions. This role is strategically important to our organisation as it directly impacts client satisfaction, business growth and our reputation within the financial services sector. You will serve as a trusted adviser, helping clients navigate the complex mortgage landscape and find solutions tailored to their specific needs and financial circumstances.

What you’ll be doing

Conducting comprehensive financial assessments to understand clients' mortgage requirements and financial capability

Presenting a range of mortgage products and solutions that align with client needs and objectives

Explaining mortgage terms, conditions, interest rates and repayment options in clear and accessible language

Assisting clients with mortgage applications and guiding them through the approval process

Building and maintaining strong client relationships whilst ensuring consistent follow-up and support

Collaborating with underwriting and compliance teams to ensure all documentation is accurate and complete

Staying updated on mortgage products, market trends, regulatory changes and competitor offerings

Meeting sales targets and contributing to the achievement of departmental goals

Providing exceptional customer service and ensuring clients feel confident and supported throughout their mortgage journey

What we’re looking for

A minimum of 2–3 years' experience working in mortgage lending, mortgage advisory or a related financial services role

Strong knowledge of mortgage products, lending criteria, and the mortgage application process

Excellent communication skills with the ability to explain complex financial concepts in simple, clear terms

Proven ability to build rapport with clients and manage client relationships professionally

Strong numeracy skills and attention to detail when handling financial information

Sales experience with a track record of meeting or exceeding targets

A thorough understanding of Malaysian mortgage regulations and compliance requirements

Proficiency in Microsoft Office applications and mortgage software systems

Professional qualifications in financial services, mortgage lending or banking (preferred but not essential)

The ability to work independently whilst collaborating effectively within a team environment

What we offer

At DREAM TRI ASSOCIATION, we are committed to supporting our employees and fostering a rewarding workplace. We offer competitive salary packages commensurate with experience, performance bonuses and incentive schemes. Our benefits include health insurance coverage, professional development opportunities, and training to support your career progression within the financial services industry. We believe in maintaining a healthy work-life balance and provide flexible working arrangements where possible. We foster an inclusive, collaborative culture where your contributions are valued and your career growth is supported.

About us

DREAM TRI ASSOCIATION is a respected player in the Banking & Financial Services sector, with a strong focus on mortgage solutions and lending services. We are committed to delivering exceptional customer service and innovative financial products that meet the evolving needs of our clients. Our mission is to make homeownership accessible and affordable, and we pride ourselves on our professional expertise, client-focused approach and commitment to excellence. We operate with transparency, integrity and a genuine desire to support our clients' financial aspirations.