MGR - AVP, Relationship Manager

UOB; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading bank in Malaysia is seeking a Relationship Manager to manage and enhance client relationships while cross-selling banking products. The ideal candidate should have experience in the Financial Services industry, particularly in customer relationship management. Strong communication and sales skills are essential for this role. Competitive package and professional development opportunities are provided.

Qualifications

• Experience in the Financial Services industry, preferably as a personal banker.
• Strong customer relationship management skills.
• Strong communication and interpersonal skills.

Responsibilities

• Manage relationships with clients to ensure satisfaction.
• Cross-sell banking products to existing customers.
• Resolve customer complaints and issues promptly.

Skills

Customer relationship management

Communication skills

Sales experience

Financial Services knowledge

Job description

Overview

As a Relationship Manager, you will be responsible for managing relationships with clients to ensure their satisfaction with UOB’s products and services. You will work closely with the client to understand their needs and provide solutions to meet those needs. Your role will also involve cross-selling of banking products and services to existing customers. In addition, you will manage customer complaints and resolve issues in a timely manner. This position requires strong communication skills, as well as the ability to build long-term relationships with clients.

Responsibilities

• Responsible for marketing and promoting a wide range of banking products and services, i.e. unit trusts, insurance, treasury investments, cards, deposits and other retail banking products to potential clients with a starting AUM of > 100k to 499k
• Manage key relationships with existing and potential customers and provide sound advice in the effective management of their finances in view of portfolio expansion
• Analyse and match customers’ financial requirements with the bank\'s product offerings to best suit their personal investment needs to grow mutually beneficial banking investment opportunities
• Proactively cross-sell other banking products and services

Qualifications

• Experience in the Financial Services industry, preferably experience as a personal banker
• Candidates with any sales experience are encouraged to apply
• A high degree of integrity and professionalism, and strong customer relationship management skill
• Strong communication and interpersonal skills; dynamic, results-driven and self-motivated

Additional Requirements

• Be a Part of the UOB Family
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Banking