Merchant Operations Orchestrator

Jumpstart commerce sdn bhd

Kuala Lumpur

On-site

MYR 90,000 - 150,000

Full time

3 days ago

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Job summary

Jumpstart commerce sdn bhd is seeking a Merchant Operations Lead to own the smooth running of every merchant engagement. You will ensure hand-offs between delivery teams are clean and issues are resolved quickly, keeping merchants supported and unblocked.

In this role, you will coordinate across teams, monitor work status, set service standards, and drive continuous improvement by addressing root causes. You thrive in a fast-moving, tech-forward environment with strong organizational skills and

Qualifications

3-5+ years in operations, client operations, or account/delivery coordination in agency, SaaS, or e-commerce environments.

Responsibilities

Keep delivery moving across every merchant account—coordinate work between teams so hand-offs are clean and nothing sits waiting.
Own the operational rhythm: know the status of every active piece of work and drive it to completion.
Set and hold service standards for turnaround and quality across the team.
Identify recurring problems and fix them at the source to improve efficiency over time.
Act as a dependable point of contact when a merchant needs help or something needs resolving.
Manage the moment—set expectations, follow through, and ensure merchants feel supported.
Turn learnings from merchants into improvements the wider team can act on.
Spot friction in how work runs and propose how to remove it.
Help design and refine processes to scale without losing quality.